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    The "Use my existing payroll service" option is not available

    Article ID: 1000402


    When trying to add a company or Federal Employer Identification Number (EIN) to an existing Do-It-Yourself (DIY) QuickBooks Desktop Payroll service, the Use my existing payroll service option is not displayed.

    Expected Outcome

    You will be able to add the additional EIN to your payroll subscription.


    You have an existing DIY QuickBooks Desktop Payroll service.


    Use My Existing Payroll Service will not be available as an option if:
    • you have a company file in QuickBooks Desktop that has not validated the payroll subscription.
    • you just installed QuickBooks Desktop and does not have available company file to use for validating payroll subscription.

    If you have a company file with active subscription, follow steps below to enable Use My Existing Payroll Service option.

    Open the existing file that has a payroll subscription.

    When done with the update, close the company file.

    Open the company file of the EIN you want to add to your subscription.

    From top toolbar, click Employees > Payroll > Use My Existing Payroll Service.

    Top Answers


    Most Used Forms

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