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    Troubleshooting QuickBooks Desktop update errors

    Article ID: 1000102


    QuickBooks Desktop update errors can be caused by one of the following:

    • Internet security or personal firewall application settings
    • Multiple instances of QuickBooks Desktop for the same version year installed on one computer (for example, QuickBooks Desktop Enterprise Solutions 16.0 and QuickBooks Desktop Premier Edition 2016)
    General Internet issues or security settings can cause errors when you update QuickBooks Desktop.

    Expected Outcome

    In QuickBooks Desktop, you will be able to connect to the Internet.


    You are able to connect to the Internet outside of QuickBooks Desktop.


    If you are receiving a specific error, go to QuickBooks Desktop Support and search for the specific error message.

    If there is no specific error message, follow these steps.

    Below is a list of fixes for this error. You may not need to follow all of them to resolve the issue. We recommend trying to download payroll updates again after every few steps.

    Verify and update your Internet connection and QuickBooks Desktop settings.

    Configure your firewall or other third-party programs to allow both incoming and outgoing Internet access through port 10172.

    The files that require Internet access are:
    • FileManagement.exe
    • QBDBMgrN.exe
    • QBGDSPlugin.exe
    • QBW32.exe
    See Firewall and Internet security settings for updates and network access for additional ports.

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