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    Contact IRS E-File help desk services by telephone

    Article ID: 1000082


    You have questions as to why your 940 or 941 federal form has not been received or processed, or about your 10-digit PIN you use to electronicaly file your forms or an email you received regarding your e-file setup.

    Expected Outcome

    You will be able to contact the IRS regarding your E-filing.


    You use E-file through QuickBooks.


    To contact the IRS E-File services help desk:

    The IRS issues confidential information such as your 10 digit pin to your company directly and does not share it with Intuit.

    Call 866.255.0654.

    Choose option 1 and then 3 for E-File questions.

    When you reach an IRS agent, ask for the e-file 10-digit PIN department. The IRS agent can then send a request to their team that creates PINs asking them to fax the 10-digit PIN to you. The turnaround time is 24-48 hours.

    Additional Federal Government Phone Numbers:

    Electronic Federal Tax Payment Service (EFTPS) Customer Service: 800.555.4477
    EFTPS PIN Reset: 800.829.4933
    EFTPS Password: 800.982.3526
    Social Security Administration: 800.772.6270

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