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    Renew or reactivate your payroll service

    Article ID: 1000063


    As long as your billing information is current, and you have the supported version of QuickBooks, Intuit will automatically renew your QuickBooks Payroll subscription.

    Manual renewal may be required if there is an expired credit card on the account.

    You may have requested to cancel your payroll service because you did not have employees to pay, but find that you need to provide W-2s and process forms. If you are reactivating the service to complete your year-end tasks, please contact us.


    To renew your payroll subscription in QuickBooks:

    In QuickBooks, go to Employees > My Payroll Service > Accounts/Billing Information.

    Sign in using your Intuit Account login.

    In the Service Information section, click the Reactivate link next to the service status.

    If the Service Status is blank, please contact us.

    Make sure your payroll service is listed, then click Proceed to Checkout.

    Select a Payment Method, update or add your payment information. Then click Submit.

    Hang on... you're almost there! Click Place Order.

    Lastly, select Next and then Return to QuickBooks.

    • Auto-renewal - your payroll service is a subscription that renews automatically, and your credit card or bank account will be automatically debited at the start of each subscription term.
    • Price - the cost of your subscription will appear in the Subscription Renewal window. An order confirmation or an invoice notification will be sent to the Primary Contact of your company/account upon reactivation or renewal.

    To renew your subscription through My Account:

    Sign in to Intuit QuickBooks My Account using your Intuit login.

    Click on the Payroll Subscription tile under Products & Services.

    The status of the subscription shows on the upper right corner of the page. In this case, you should see Cancelled as the status of the subscription. Click on the Resubscribe link under the status.

    Validate if the information in the Reactivate Subscription fields are correct. Click Save and Continue.

    Review the Subscription details and the billing information. Click Reactivate.

    A message telling you that the subscription has been reactivated shows on the screen. Click Got it!

    It may take up to 24 hours for the reactivation of your subscription to fully complete. Your subscription will show Active once the reactivation is complete.

    I received a Cancellation notification in my email.

    Your payroll subscription failed to auto-renew using the payment information in the account. This can be due to an expired or a deactivated credit card attached to your subscription. To reactivate your Payroll Subscription:

    Click on the Resubscribe button in the email. Doing so routes you to the Intuit QuickBooks My Account page.

    Sign in using your Intuit Login credentials.

    Update your payment information. Click Save and Continue.

    Validate if all the information you entered in the previous page are correct. Click on Reactivate.

    A Subscription reactivated! message appears. Click Got it! At this point, your data is being prepared by our system which may take up to 24 hours to complete.

    You can verify if your subscription is already active by signing in on My Account.

    1. Once signed in, click on the Payroll Subscription tile under Products & Services.
    2. The status of the subscription is displayed on the upper rigtht corner of the page.
    3. Status shows Active if your subscription is already active. Otherwise, status shows Reactivation in progress.

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