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    Update billing information for your QuickBooks Payroll subscription

    Article ID: 1000047


    To avoid service interruption, you can safely and securely update your billing information for your QuickBooks Payroll Service. Follow the instructions below depending on the payment method you are using (credit card or bank account).

    If you are switching your payment method from Credit Card to Electronic Funds Transfer (EFT) or vice versa, please contact us.

    What am I paying for?

    A QuickBooks Payroll Service is a subscription you activate to enable the payroll features like payroll updates, automatic payroll tax calculation, and payroll forms in your QuickBooks Desktop Software.  For more details, see QuickBooks Payroll Services and Features for QuickBooks Desktop

    What will be billed to my credit card or bank account (EFT)?

    The following will be billed to the credit card or bank account (EFT) we have on file:
    • Subscription Fee - debited at the start of each subscription term (Annual or Monthly).
    • Per Employee Fee - depends on the number of employees that you pay at least once in a month and is debited the following month. Example: The per employee fee for the employees paid in January will be debited on your billing day of the following month (February).

    To view your subscription details (type, renewal date, and price), follow the steps below in updating your billing information.  Also, a notification email with your subscription details prior to the renewal and upon the renewal of the payroll service is sent to your company's billing contact (initially the purchaser of the payroll service). To change the billing contact of your account, please contact us.

    Who can update my billing information?

    To be able to update the billing information for the payroll service, these requirements must be met:
    1. You are an authorized user of the account.

      Authorized users are contacts listed in the company's account. Only these users are authorized to access the company's account, represent the company when interacting with Intuit, and contact Intuit to add a new user.
    2. You have your login information to My Account.

      Intuit's security policies do not support the sharing of usernames and passwords so each contact will need an Intuit Account login.
    3. If you have Enhanced Payroll Plus, Assisted Payroll Plus, Enhanced PAP, or the disk delivery service, you can update your billing information in My Account website only (even if you are using credit card).


    In QuickBooks, go to Employees > My Payroll Service > Account/Billing Information.

    Sign in using your login information to My Account.  (Click here if you need help signing in.)  This will open the QuickBooks Payroll Account Maintenance page.

    In the Annual Billing Details section, the level of information and the link to click vary per role/user:

              Edit link

    If you see the current credit card information, you are the billing contact of your company. Click the Edit link.

              Change Payment link

    For security purposes, only the billing contact can view the current credit card information in QuickBooks. Click the Change Payment link. 

    Note: The Holder is the name on the credit card but not necessarily the billing contact. To change the Holder and/or the billing contact, please contact us.

              Add Credit Card link

    If you see Add Credit Card link in the Annual Billing Details section, either you have not entered your credit card information or may be using EFT. Click the Add Credit Card link.

    Enter your new credit card information, and then click Continue.

    Review your subscription details (subscription type, renewal date, and fee).

    Click the Log Out link at the upper right, and close the page.

    If you are using EFT as your payment method, you will not be able to update it from the Account Maintenance page in QuickBooks. Go to the My Account website and follow the steps below to update your payment information.

    Sign in to My Account.  See also My Account login help

    At the top right, verify that you are opening the correct company. Otherwise, select the correct company.

    In the Products & Services section, select your payroll service.

    At the right, in the Billing Information section, click the Edit link next to the Payment Method.

    Update your Payment Details and click Save and Close.

    Review your subscription details (subscription type, renewal date, and fee).

    At the top right, click the dropdown button next to your company name and click Logout.

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