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    Change or recover forgotten/lost PIN for processing Direct Deposit payroll for Basic, Standard and Enhanced Payroll

    Article ID: 1000029


    A PIN is used for sending payroll information through Direct Deposit. The instructions below will guide you in changing your direct deposit PIN.


    There are two (2) options for you to change your direct deposit PIN, and each have different requirements. In order for your PIN to work, it must be between 8-12 characters and must be a combination of letters and numbers only.

    Method 1: Change the PIN in the Send Payroll Data window


    • You must have your Admin Log in and password.
    • Pin must be 8 to 12 characters and contain one (1) number and one (1) letter, no special characters such as $ % #, etc.
    • You have successfully sent payroll in the past from the computer and data file you are currently using.

    To change, customize or reset your current PIN:
    1. Log in to QuickBooks as Admin (an Admin user must be set up in QuickBooks).
    2. At the top toolbar of QuickBooks, click Employees > Send Payroll Data.
    3. In the Send/Receive Payroll Data window, click the Send button.
    4. In the Payroll Service PIN window, click Forgot your PIN?
    5. Enter your Admin password in the Password field.
    6. Click OK.
    7. Enter a new PIN when prompted.
    8. Click Submit button.

    Method 2: Request for a new PIN. Send the requirements, and contact us.

    Requirements to request for a new PIN:
    1. Download the PIN request form.
      1. The form must be signed by the Primary Principal or Secondary Principal.
        The Primary Principal is the person you have assigned as the owner of the company when you signed up for the direct deposit service.
      2. Indicate the EIN (Employer Identification Number) of the company that is requesting for PIN change.
    2. Photocopy of any government issued ID (e.g. driver s license) of the Primary Principal.

      It is critical that the name and the signature in the ID is clear, and the ID is still valid (not expired).

    Send the requirements to:

    Fax: 1-520-901-6918
    Email: TucsonDDService@intuit.com

    After sending the requirements, your company's Payroll Administrator or Primary Principal can contact us to get the new PIN.
    For Assisted Payroll subscribers: see Change or recover forgotten/lost PIN for Assisted Payroll

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