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    Message: We are having difficulty verifying your account status

    Article ID: 1000013


    When updating your payroll or account information or signing up for direct deposit in QuickBooks, you might receive the message We are having difficulty verifying your account status. In some cases, you will see Error 22037 with this message.

    Expected Outcome

    You will be able to download the latest payroll updates.


    You have an active QuickBooks payroll subscription.


    To resolve this issue:

    Update QuickBooks.

    Update tax tables.

    If you continue to encounter this message, please contact us for further assistance.

    Top Answers


    Most Used Forms

    Find and download individual and federal forms required for your business.

    Payroll Tax Support

    Stay in compliance, ensure you're up to date on all necessary tax agency information from Federal to State agency


    Give employees 24/7 access to payroll information they need.