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    Intuit Pay Card FAQs

    Key dates in the transition to the NetSpend Visa Prepaid Card. How to sign up employees for the new NetSpend card.

    Effective April 12, 2013 The Bancorp Bank will discontinue all services in connection with the Intuit Pay Card. To continue with a pay card service, Intuit will be offering a new option that will allow you to deposit your pay to a NetSpend Visa Prepaid Card (except in Vermont).

    See the FAQs below for more information about the transaction from Intuit Pay Card to the NetSpend Visa Prepaid Card.

    Dates

    Key Dates to Remember:

    Notification of Card Closure to Employees1/30/2013
    Last Day to Submit Direct Deposit to Intuit Pay Card 3/11/2013
    Stop Loads/Reloads 3/14/2013
    Stop Issuing Replacement Cards 2/28/2013
    Bill Pay Shutdown 3/15/2013
    Card Accounts Closed 4/12/2013
    Issue checks for Remaining Balances 4/29/2013

    Whats Happening?

    Why is my employee's card account being closed down?

    Intuit as a business has decided to switch to a new card provider, so the existing card accounts need to be closed.

    Are you offering any alternatives to get a new account or new card?

    We will be offering the NetSpend Visa Prepaid Card and will be sending information about this new option to your employees who are current cardholders, along with information on how to use the card. Your employees will receive the new NetSpend cards that will replace your employees' Intuit Pay Cards.

    When will the new cards be coming?

    For existing cardholders, these new cards were mailed out via US Mail starting 2/11/13. These cards were sent to the mailing addresses on file for their Intuit Pay Cards. Please note that the NetSpend Card will not be available for employers in the state of Vermont.

    For inquiries on card delivery status, please have your employee contact Intuit PayCard at (866) 692-9282 or NetSpend Visa Prepaid Card at (855) 967-2273. Please note that customer service will not be able to provide any information to anyone other then the employee who owns or signed up for the card. Information is treated in the same manner as any bank account information and is considered sensitive and confidential.

    How long do my employees have to continue using their Intuit Pay Cards?

    All the current accounts will be closed as of April 12, 2013. We encourage your employees to spend any remaining balances before this date. If there is a remaining balance after this date, a check will be issued with the remaining balance and mailed to the name and address we have on file 30 days from closure. The Paper Check Fee of $14.95 will be applied.

    What if my employees use their Intuit Pay Cards to pay bills automatically each month?

    Bill Pay services will end March 15, 2013, so if employees have any bills that would normally be paid after this date, they will need to find an alternative method to pay those bills. If a bill is scheduled to be paid after this date, the payment will not be sent.

    How long do my employees have to avoid returned or rejected payments with Bill Pay?

    Payments scheduled to process and settle prior to March 15, 2013, will be accepted, pending verification of available funds.

    Any payments attempted after March 15, 2013 will not be processed.

    Sign up

    How do I sign up for a new NetSpend Card?

    Employers and/or employees can sign up new cards at www.netspend.com/intuit.

    The card will be mailed directly to the new cardholder's mailing address provided.

    Note: The issuing bank will be Bancorp. NetSpend does provide other Visa Prepaid Card solutions. For Intuit QuickBooks Payroll employers and employees, there is an Intuit specific NetSpend card replacing the old Intuit Pay Card. Please ensure you sign up for the Intuit specific NetSpend card through one of these two channels:

    Is there a cost to sign up for the new NetSpend Card?

    No. There is no cost to the employer for employees to sign up for the NetSpend Card.

    Will I be charged direct deposit fees when I transition my employees to the new NetSpend Card?

    There will be no direct deposit fee applied when you pay your employees via direct deposit to the new NetSpend card. The $1.45 per paycheck fee will still apply when you pay employees via direct deposit to a bank account.

    What about my direct deposits going to my employee's Intuit Pay Card?

    Once your employees receives and activates their new NetSpend Cards, they can provide you with new routing and account information that was included in their mailer. This information will be provided on the Direct Deposit Enrollment Form included in the mailer your employees will receive.

    • Note: This is not the 16-digit number on the card itself. Your employees will sign and complete the Direct Deposit Enrollment Form, turn it in this slip to you so you can update their account information in QuickBooks before March 11, 2013 to ensure they will continue to be paid with direct deposit to their new NetSpend Pay Cards.

    Any direct deposits initiated to the Intuit Pay Card after March 11, 2013 will be rejected.

    Are minors (people under the age of 18) eligible for the NetSpend Card?

    A person must be at least 18 years old to activate the NetSpend card and be the primary accountholder. However, a minor 13 - 17 years old may be added as a secondary cardholder onto an existing NetSpend account.

    Secondary Cardholders who are Minors: To add a minor onto an existing account, employers need to have the minor's parent or legal guardian contact a NetSpend Customer Care agent at (855) 967-2273. The NetSpend agent will ask that the parent or guardian send documents showing that they are either the parent or legal guardian of the minor.

    NetSpend would need copies of either:

    • The minor's current state-issued picture ID and SSN card, along with the minors current state-issued picture ID if the parent or legal guardian and the minor share the same last name and address. (NetSpend is unable to accept the minor s school-issued ID.); OR
    • The minor's birth certificate and SSN card, along with the minors current state-issued picture ID and SSN card if the parent or legal guardian and the minor have a different last name or address.
        NetSpend will ask the cardholder to fax these documents to 1(866) 358-0526, attention to the reference number the NetSpend Customer Care agent will provide to you. Or, you can email NetSpend scanned copies at cardorders@netspend.com.

      What card should my employee receive in the mail?

      Your employee should receive a Silver Visa issued by the Bancorp Bank. The routing number for this card is 031101169 and the account number will be located on the direct deposit form that the employee receives in the mail from NetSpend.

      Updating QuickBooks

      How do I update my employees' account information to transfer their direct deposit to the new NetSpend Card?

      Remind your employees to provide their completed Direct Deposit Enrollment Form to you and then follow these steps to update the information for each employee:
      1. In QuickBooks, go to the Employee Center.
      2. Right-click on the employee name, and then select Edit Employee > Payroll & Compensation > Direct Deposit.
      3. Enter the new routing number and account number.

      What information do I use to set up my employees NetSpend card in QuickBooks?

      • Bank Name: The Bancorp Bank
      • Account Type: Checking
      • Routing Number: 031101169
      • Account Number: Your employee will receive this in the mail. This number can also be retrieved through 855-397-5643 or by logging in to www.netspend.com

      What if my employee does not have the Direct Deposit Enrollment Form (with the new accounting and routing number) for me to update in QuickBooks?

      Have your employee activate their card and set up an online NetSpend account at https://www.netspend.com/login.shtml. Once they log in, they will be able to retrieve their new account and routing number or they can call NetSpend customer service at 855-967-2273 for assistance.

      Using NetSpend Visa Prepaid Card

      How can my employees spend or get the money off their current Intuit Pay Cards?

      Your employees can still use their Intuit Pay Cards as they normally would until March 29, 2013 or the expiration date of the card (whichever comes first). We've waived the Teller Cash Withdrawal Fee so they can withdraw their entire remaining card balance from a participating bank that displays the Visa Acceptance Mark.

      What about other types of pay cards, does this change have any effect on cards other than the Intuit Pay Card?

      No, because Intuit as a business has decided to switch to a new card provider, this only affects the Intuit Pay Card.

      What are the NetSpend Visa Prepaid Card features?

      QuickBooks
      Online Account Center Yes
      BillpayYes
      Anytime Alerts Yes
      $10 Purchase Cushion No
      Get Paid Faster No
      5% Savings Account No
      P2P Transfers No
      Mobile Top-Up No
      Payback Rewards No
      Custom Cards No
      Virtual Cards No
      Life Benefits No

      What are NetSpend Visa Prepaid Card fees?

      QuickBooks
      General Usage:
      Activation Free
      Sig/PIN Transactions Free
      Monthly Fee Free
      Withdrawals:
      Over the Counter (OTC) Cash Withdrawal Fee at a Visa Member BankNo Cost (If applicable, there may be a Foreign Currency Conversion Fee. A fee may also be assessed by the financial institution and may vary from location to location.)
      MoneyPass ATM Free
      Other Domestic ATM $2.50
      International ATM $4.95
      ATM Transaction Decline $1.00
      Account Management
      ATM Balance Inquiry $0.50
      Live Agent Bal Inquiry $0.50
      IVR Balance Inquiry Free
      Foreign Exchange 3.5%
      Paper Check Free
      Paper Statement Free
      Account Maintenance $5.95/month*
      Additional Card $5.95
      Lost/Stolen Card $9.95
      *Account Maintenance Fee applies if card account has no activity: no purchases, no cash withdrawals, no load transactions, or no balance inquiry fee for 90 days.

      Additional Information

      Questions?

      For any questions about the the old Intuit Pay Card, how to sign up for new NetSpend card, or your direct deposit and payroll, please Contact Us.

      If you have any questions about the new NetSpend Card, fees or how it works, contact NetSpend customer service line at the below numbers:

      Employees #: 855.967.2273
      Employers #: 866.397.5643