ViewMyPaycheck: Paid time off balances missing from historical pay stubs
Are you an employee? You may notice that the Paid Time Off (PTO, such as sick or vacation) balances on your older pay stubs are missing. Don't worry, the information is stored correctly and will appear on new and future pay stubs in ViewMyPaycheck!
Are you an employer? You may notice that when you upload and look at an historical pay stub in ViewMyPaycheck, the Paid Time Off (PTO, such as sick and vacation) balances are missing. The reason is that ViewMyPaycheck follows the QuickBooks (2011, R7 and earlier) pay stub policy, which displays the PTO balance only on the most current paycheck.
If you have QuickBooks 2011, be sure to download the latest maintenance release. Paychecks created with QuickBooks 2011 (R8) will reflect accurate PTO balances.
The latest maintenance release will not, however, update the PTO balances on paychecks created in QuickBooks 2011 R7 (or earlier), QuickBooks 2010, or QuickBooks 2009.
You are an employer, ViewMyPaycheck administrator, or an employee with access to ViewMyPaycheck.
For example, here's an example of the most current pay stub for an employee. The pay stub displays the employee's PTO balances:
And here's an example of an historical pay stub for the same employee. The pay stub doesn't show the employee's PTO balances:
Remember that an online pay stub in ViewMyPaycheck is the same as the printed pay stub in QuickBooks. That is, the information that appears on the printed pay stub in QuickBooks is the same information that appears on the online pay stub in ViewMyPaycheck. So, if you always upload pay stubs to ViewMyPaycheck immediately after you run payroll and before you run the next payroll, the PTO balances will be correct and stored properly in ViewMyPaycheck.
Have questions about ViewMyPaycheck? Contact ViewMyPaycheck Support!