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    QuickBooks 2012 Discontinuation FAQ

    Article ID: 2000308

    Overview

    Services and support for QuickBooks 2012 will be discontinued on May, 31 2015. After this date, payroll tax calculations will be incorrect, customers will be unable to send payroll for processing including direct deposits, and payroll subscriptions will be deactivated.

    Payroll, Merchant Services, and Software Support are valid only with a currently supported version of QuickBooks. To purchase a new version of QuickBooks and avoid interruption to your service, call 866.676.9670 between 6  a.m. and 6 p.m. (Pacific time), Monday through Friday.

    Read below to learn how discontinuation affects your specific payroll service, how you can easily upgrade to a new version of QuickBooks, and answers to common questions.

    Assumptions

    You have an active payroll subscription and are using QuickBooks 2012.

    Details

    What does service discontinuation mean?

    Service discontinuation means that your 2012 version of QuickBooks will no longer be supported, and you will no longer be able to access services from within your QuickBooks such as Payroll and Merchant Services. If you no longer wish to access these services you may continue to use your unsupported version of QuickBooks. Otherwise, by upgrading to a supported version of QuickBooks you will have uninterrupted access to payroll and services.

    You can access a full list of products and services affected by QuickBooks 2012 software and service discontinuation by clicking here.

    Why does Intuit discontinue older versions of QuickBooks?

    We strive to deliver the best products at the lowest cost to our customers by investing in technology that makes QuickBooks better and easier to use. One of the ways we accomplish this is to manage the costs associated with supporting older releases; so we support our services on our latest product (QuickBooks 2015) and the two previous versions (QuickBooks 2013 and 2014). We do this so we can focus on making QuickBooks better and easier to use while still supporting older versions, specifically our current release and two previous releases.

    What happens to my payroll service if I don't upgrade QuickBooks by May 31, 2015?

    After May 31, 2015 if you have not upgraded to a supported version of QuickBooks your QuickBooks will continue to work, however your payroll and support plans will not be valid:
    • Basic Payroll:
      • After the discontinuation date, QuickBooks 2012 customers on Basic Payroll can expect their paycheck calculations will be incorrect due to certain tax calculations being zeroed out, and will be unable to send payroll to Intuit for processing, including direct deposits. Their payroll subscription will be deactivated, followed by a refund for the unused portion of their payroll subscription.
    • Standard and Enhanced Payroll:
      • After the discontinuation date, QuickBooks 2012 users on Standard or Enhanced Payroll can expect their paycheck calculations will be incorrect due to certain tax calculations being zeroed out and will be unable to send payroll to Intuit for processing, including direct deposits or submitting payments and filings using E-File & Pay. Their payroll subscription will be deactivated, followed by a refund for the unused portion of their payroll subscription.

    • Assisted Payroll:
      • After the discontinuation date, QuickBooks 2012 users on Assisted Payroll will be unable to send payroll for processing, including direct deposits. Intuit will no longer be responsible for filing payroll tax returns and W-2s for 2015. Paycheck tax calculations will be incorrect and the payroll service will be cancelled by 5/31/2015.
        • Intuit will not file and pay your 2nd Q tr Taxes.
        • To remove the payroll service from your company file in QuickBooks go to Employees > Send Payroll Data and click Send.
    • Annual Support Plans:
      • After the discontinuation date any Annual Support Plans you are currently on will continue to work until your annual subscription expires, at which point in order to continue your support plan you must upgrade your QuickBooks software.

    To know more about the features of Basic, Standard, Enhanced, and Assisted Payroll, see QuickBooks Payroll Service Features

    How do I avoid the deactivation of my payroll service?

    • If you would like to remain on Basic, Standard, or Enhanced Payroll Service, you need to perform the following by May 31, 2015:
        1. Purchase a supported version of QuickBooks Software.
        2. Install the software you have purchased, and register it to your account using the same company information as your payroll service. 
        3. Run your payroll in the supported version of QuickBooks Software.
    • If you would like to remain on Assisted Payroll service and continue to have Intuit file payroll tax returns on your behalf, you must perform the following by May 31, 2015:
        1. Purchase a supported version of QuickBooks Software.
        2. Install the software you have purchased, and register it to your account.
        3. Send a $0 payroll.

    If I want to upgrade to QuickBooks 2015, what are my options?

    We are offering a discount to QuickBooks 2012 customers upgrading to QuickBooks 2015, as well as payroll upgrade discounts. Contact a sales representative to discuss your options at 866.676.9670 between 6 a.m. and 6 p.m. (Pacific time), Monday through Friday.

    Which products and services have been added to QuickBooks 2015?

    We have added and improved numerous features within QuickBooks 2015. You can find more information here, or contact a sales representative for assistance or questions at 866.676.9670 between 6 a.m. and 6 p.m. (Pacific time), Monday through Friday.

    Will I receive a refund if I do not upgrade my QuickBooks by May 31, 2015?

    Yes. You will receive a prorated refund in early July for the unused portion of your QuickBooks Payroll subscription. This refund will be processed to the credit card or bank account that we have on file for you. Refunds do not apply to Assisted Payroll service customers.

    After May 31, 2015, will I still be able to create paychecks?

    Yes, although this is NOT ADVISABLE. Your paycheck calculations will be incorrect due to certain tax calculations being zeroed out. To keep your paycheck calculations correct, upgrade and register a newer version of QuickBooks.

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