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    QuickBooks 2011 Discontinuation FAQ

    Article ID: 2000308

    Overview

    Services and support for QuickBooks 2011 will be discontinued on May, 31 2014. After this date, payroll tax calculations will be incorrect, customers will be unable to send payroll for processing including direct deposits, and payroll subscriptions will be deactivated.

    Payroll, Merchant Services, and Software Support are valid only with a currently supported version of QuickBooks. To purchase a new version of QuickBooks and avoid interruption to your service call 866.676.9670 between 5 a.m. and 6 p.m. (Pacific time), Monday through Friday.

    Read below to learn how discontinuation affects your specific payroll service, how you can easily upgrade to a new version of QuickBooks, and answers to common questions.

    Assumptions

    You have an active payroll subscription and are using QuickBooks 2011.

    Details

    What does service discontinuation mean?

    Service discontinuation means that your 2011 version of QuickBooks will no longer be supported, and you will no longer be able to access services from within your QuickBooks such as Payroll and Merchant Services. If you no longer wish to access these services you may continue to use your unsupported version of QuickBooks. Otherwise, by upgrading to a supported version of QuickBooks you will have uninterrupted access to payroll and services.

    You can access a full list of products and services affected by QuickBooks 2011 software and service discontinuation by clicking here.

    Why does Intuit discontinue older versions of QuickBooks?

    We strive to deliver the best products at the lowest cost to our customers by investing in technology that makes QuickBooks better and easier to use. One of the ways we accomplish this is to manage the costs associated with supporting older releases; so we support our services on our latest product (QuickBooks 2014) and the two previous versions (QuickBooks 2012 and 2013). We do this so we can focus on making QuickBooks better and easier to use while still supporting older versions, specifically our current release and two previous releases.

    What happens to my payroll service if I don't upgrade QuickBooks by May 31, 2014?

    After May 31, 2014 if you have not upgraded to a supported version of QuickBooks your QuickBooks will continue to work however your payroll and support plans will not be valid:
    • Basic Payroll:
      • After the discontinuation date, QuickBooks 2011 customers on Basic Payroll can expect their paycheck calculations will be incorrect due to certain tax calculations which will be zeroed out, and will be unable to send payroll to Intuit for processing, including direct deposits. Their payroll subscription will be deactivated, followed by a refund for the unused portion of their payroll subscription.
    • Standard and Enhanced Payroll:
      • After the discontinuation date, QuickBooks 2011 users on Standard or Enhanced Payroll can expect their paycheck calculations will be incorrect due to certain tax calculations which will be zeroed out and will be unable to send payroll to Intuit for processing, including direct deposits, or submit payments and filings using E-File & Pay. Their payroll subscription will be deactivated, followed by a refund for the unused portion of their payroll subscription.

    • Assisted Payroll:
      • After the discontinuation date, QuickBooks 2011 users on Assisted Payroll will be unable to send payroll for processing, including direct deposits. Intuit will no longer be responsible for filing payroll tax returns and W-2s for 2014. Paycheck tax calculations will be incorrect and the payroll service will be cancelled by 5/31/2014.
        • Intuit will not file and pay your 2nd Qtr Taxes.
        • To remove the payroll service from your company file in QuickBooks go to Employees > Send Payroll Data and click Send.
    • Annual Support Plans:
      • After the discontinuation date any Annual Support Plans you are currently on will continue to work until your annual subscription expires, at which point in order to continue your support plan you must upgrade your QuickBooks software.

    To know more about the features of Basic, Standard, Enhanced, and Assisted Payroll, see QuickBooks Payroll Service Features

    How do I avoid the deactivation of my payroll service?

    • If you would like to remain on Basic, Standard, or Enhanced Payroll Service, you need to perform the following by May 31, 2014:
        1. Purchase a supported version of QuickBooks Software.
        2. Install the software you have purchased, and register it to your account using the same company information as your payroll service. 
        3. Run your payroll in the supported version of QuickBooks Software.
    • If you would like to remain on Assisted Payroll service and continue to have Intuit file payroll tax returns on your behalf, you must perform the following by May 31, 2014:
        1. Purchase a supported version of QuickBooks Software.
        2. Install the software you have purchased, and register it to your account.
        3. Send a $0 payroll.

    If I want to upgrade to QuickBooks 2014, what are my options?

    We are offering a discount to QuickBooks 2011 customers upgrading to QuickBooks 2014, as well as payroll upgrade discounts. Contact a sales representative to discuss your options at 866.676.9670 between 5 a.m. and 6 p.m. (Pacific time), Monday through Friday.

    Which products and services have been added to QuickBooks 2014?

    We have added and improved numerous features within QuickBooks 2014. You can find more information here, or contact a sales representative for assistance or questions at 866.676.9670 between 5 a.m. and 6 p.m. (Pacific time), Monday through Friday.

    Will I receive a refund if I do not upgrade my QuickBooks by May 31, 2014?

    Yes. You will receive a prorated refund in late June for the unused portion of your QuickBooks Payroll subscription. This refund will be processed to the credit card or bank account that we have on file for you. Refunds do not apply to Assisted Payroll service customers.

    After May 31, 2014, will I still be able to create paychecks?

    Yes, although this is NOT ADVISABLE. Your paycheck calculations will be incorrect due to certain tax calculations, which will be zeroed out. To keep your paycheck calculations correct, upgrade and register a newer version of QuickBooks.

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    6 comments

    CARMEN 6/1/2013

    20

    I bought the 2013 Quick Book Pro, now I need to transfer the payroll data from QB 2010 to the 2013. What can I do this?

    Thanks

    Reply

    Haleigh6/27/2013

    20

    Hi Carmen,

    This will be a two step process. You first will want to save a copy of your current QuickBooks file by following this article Back up the QuickBooks company file. After this is completed you will want to restore that file by following this article Restore a backup company file. I hope you enjoy QuickBooks 2013!!

    James6/13/2013

    20

    I paid for my upgrade from 2010 to 2013... How do I down load itr now

    Reply

    Haleigh7/12/2013

    20

    Hi James,

    If you did not recieve the email with the link, you can log into your Intuit Account to access the download. Just follow the steps in this article Download QuickBooks to reinstall. I hope this helps!

    vinayak (vic)4/23/2013

    10

    our bank foreclosed on the business and we will not need to upgrade quickbooks. Also WE WISH TO DISCONTINUE payroll services.since we do not need it and we do not have a business anymore..there is nothing on the website anywhere that gives you that option. Please discontinue and cancel our payroll services.

    Reply

    Violet6/5/2013

    20

    Hi Vic,

    I am sorry to hear about your business situation. Because you did not mention the type of payroll service you are subscribed to, I cannot post the direct link in this response. However, getting to the right article is easy.

    At the top of this page, select your payroll product, then do a search for the word cancel. The article to Cancel your Payroll service should come up.

    Goodluck and thank you for posting your comment.

    Comments can not be added at this time.

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