Payroll Support

Account suspensions and holds for bank returns, risk assessments, and Intuit terminations

Article ID: 2000231
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Overview

If your account is suspended because Intuit cannot debit your bank account for Direct Deposit, fees and/or taxes, the following information can assist you with resolving your suspension and provide you with information about Intuit's policies and procedures for bank returns and related suspensions.

Information specific to your suspension is sent by email, so make sure your contact information (phone number and email) are up to date so you are notified immediately due to any changes made to the status of your payroll service.

Assumptions

You have an active payroll subscription.

Details

Account Suspensions

    Bank Returns
    A Bank return is when your financial institution rejects our debits for any number of reasons. Intuit handles different return reasons in different ways and a hold is always placed on your account until all collection activities have finished. In addition to your account being suspended, Bank Returns have a negative affect on your payroll service with Intuit and can prevent requests from being approved such as Direct Deposit Limit Increases and Funding Model Changes (Online Payroll Customers Only). Please review the links below for your type of payroll service.

Intuit Bank Return Policy

Resolve Bank Returns

No Hassle Auto-RedebitsWire Transfers

Risk Assessments

A risk assessment hold is triggered on some bank returns due to the reason of the return and the length of time you have been on payroll service with Intuit. We run a commercial credit report and if any more information is required, we will contact you via email with what is needed. Please review the information below.

Resolve Risk Assessments

Termination of Payroll Services

After repeated bank return issues or if Intuit is unable to collect all money due (as outlined in the Intuit Bank Return policy), we have no choice but to terminate your service. Please become familiar with our policy and if you are terminated, you will be contacted via email. If you have questions about your termination, please email SBDRiskManagement@intuit.com:
I want to Reinstate my payroll service

Account Maintenance Update my Bank Account

Update my Contact Information

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