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    LogMeIn: Rescue

    Article ID: 1002986

    LogMeIn: Rescue is a remote assist and desktop viewing tool that gives an Intuit Payroll Service Rep ability to connect with you and solve your QuickBooks technical problems.

    To start sharing your desktop, follow the steps below depending on the browser you are using:

    Internet Explorer:

    1. Open a web browser and go to www.123rescue.com
    2. Get a 6-digit code from the the Payroll Service Rep.
    3. Enter the 6-digit code, and click Start Download.
    4. Click Download. Download should be instantaneous.
    5. Click Run.

    6. Wait for the download to complete, and then click Open.

    7. Click Run.
    8. Click OK.
    9. A LogMeIn chat window will open to confirm that a support session has been established with a Payroll Service Rep.

    FireFox:

    1. Open a web browser, and go to www.123rescue.com
    2. Get a 6-digit code from the Payroll Service Rep.
    3. Enter the 6-digit code, and click Start Download.

    4. Click Download. Download should be instantaneous.


    5. Click Save File.

    6. Wait for the download to complete, and then double click on the file.

    7. Click Run.

    8. Click OK. The support rep should now be able to view your desktop.
    9. A LogMeIn chat window will open to confirm that a support session has been established with a Payroll Service Rep.

    Chrome:

    1. Open a web browser, and go to www.123rescue.com
    2. Get a 6-digit code from the Payroll Service Rep.
    3. Enter the 6-digit code, and click Start Download.
    4. Click Download. Download should be instantaneous.



    5. Wait for the download to complete.
    6. Click Run.


    7. Click OK. The support rep should be able to view your desktop.
    8. A LogMeIn chat window will open to confirm that a support session has been established with a Payroll Service Rep.

    Safari:

    1. Open a web browser, and go to www.123rescue.com
    2. Get a 6-digit code from the Payroll Service Rep.
    3. Enter the 6-digit code, and click Start Download.
    4. Click Download.
    5. When the download is complete, click the Finder icon on the taskbar, then Downloads, then click Support- LogmeinRescue.
    6. Click Open.

      A chat window will pop up indicating that the session is active and you are ready to begin.

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