Quick Search Results

    Not finding your answer?

    View More Results
    Top

    Cancel your QuickBooks Online Payroll add-on service

    Article ID: 1002126

    Overview

    Cancel your QuickBooks Online Payroll add-on service.

    Expected Outcome

    You will cancel your QuickBooks Online Payroll add-on service.

    Assumptions

    You added QuickBooks Online Payroll through an existing QuickBooks Online account and not through a bundled sign-up package.

    Details

    If you see the Your Account tab from the upper right corner, follow the steps below:

    To cancel your payroll add-on service:

    1. In the upper right corner of the screen, click Your Account then Your Account.

    2. Click Edit Billing Info while on the Billing Info tab on the left pane.



    3. Click Cancel Service.



    4. Complete the brief cancellation survey.

    5. Click Cancel Payroll Service.

     

    Alternative Path:

    1. In the upper right corner of the screen, click Your Account then Your Account.

    2. Click Switch to Old Version.



    3. Under Subscription Information, click on Buy or Cancel Optional Packages.



    4. Click to clear the tick box beside QuickBooks Online Payroll, click Save.



    5. Answer the brief cancellation survey.

    6. Click Cancel Payroll Service.

    If you don't see the Your Account tab, follow the steps below:

    To cancel your payroll service

    1. In the upper right hand corner, click on the dropdown arrow beside your company name. Under Your Company, select Your Account.


    2. Select Billing Info tab on the left and click on Edit Billing Info.

    3. Click Cancel Service.


    4. Complete the brief cancellation survey.

    5. Click Cancel Payroll Service.

    Top Answers

    Resources

    Most Used Forms

    Find and download individual and federal forms required for your business.

    Payroll Tax Support

    Stay in compliance, ensure you're up to date on all necessary tax agency information from Federal to State agency

    ViewMyPaycheck

    Give employees 24/7 access to payroll information they need.