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    Reinstall, repair, and downgrade Internet Explorer (IE) in Windows 7, Vista and XP

    Article ID: 1001892

    Assumptions

    You are able to connect to the Internet.

    Expected Outcome

    You can reinstall, repair, or downgrade your version of Internet Explorer using the Windows 7, Vista or XP operating system.

    Details

    You cannot establish an Internet connection inside QuickBooks even though you may be able to access secured websites outside QuickBooks. Compatibility issues can sometimes cause problems in establishing an Internet connection inside QuickBooks. In other cases, the cause may be damaged files or missing registration information.

    Before you repair, uninstall, or downgrade Internet Explorer, you must be logged into Windows as an administrator.

    Check which version of Internet Explorer you are using:

    1. Click the Help menu at the top and choose About Internet Explorer.
    2. Under the Internet Explorer logo, check the first digit of the Version (it should be 6, 7, 8, or 9).

    Reset Internet Explorer Setting

    1. Open an Internet Explorer browser.
    2. Click Tools on the top menu bar and choose Internet Options.
    3. Go to the Advanced tab and click Reset or Restore Defaults.
    4. Click Apply, then click OK.

    Reinstall/Downgrade IE version:

    Important! Before you uninstall Internet Explorer 9, be sure you either have another web browser such as Firefox or Chrome installed, or download Internet Explorer 8.0 first.
    1. For Windows XP, click the Start button (in Vista, click the Pearl) and go to Control Panel. Go to Add/Remove Programs (for Vista, go to Programs and Features).
    2. Locate Windows Internet Explorer and click Remove. Wait for the installation wizard to pop up and then follow the onscreen instructions in removing your IE version. Note: If you are using the latest IE version (8), the earlier version of IE will automatically be configured once you uninstall a later version. Most computers will restart immediately, but if you are not prompted to do so, please restart computer.

    You cannot uninstall Internet Explorer 8 if it is set as not removable. This occurs if you installed Internet Explorer 8 before you installed Service Pack 3 (SP3) for Windows XP. If this scenario applies to you, you must uninstall SP3 before you can uninstall Internet Explorer 8. For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:

    950719 You cannot uninstall Internet Explorer 7 or Internet Explorer 8 after you install Windows XP Service Pack
    .

    To repair IE 6 for Windows XP and Windows Vista:

    Note: If you have IE version 6, it is highly recommended to download a later IE version, but if it is not compatible, resolve the problem by repairing IE version 6 by using the System File Checker in Windows. To do this, follow the steps below:
    1. Click Start and select Run.
    2. Enter sfc/scannow and press Enter.
    3. Follow the onscreen instructions in the File Checker Process.
    4. Restart the computer when the process is complete.
    Recent upgrades to Windows 7 or recently purchased computer with Windows 7 may not be able to downgrade from Internet Explorer 9. New copies and installations of Windows 7 come with Internet Explorer 9 instead of Internet Explorer 8. Contact Microsoft for additional support of Internet Explorer.

    To uninstall and downgrade to a previous version of IE in Windows 7 and Vista:

    1. Click the Start button Picture of the Start button, type Programs and Features in the search box, and then click View installed updates in the left pane.
    2. Under Uninstall an update, scroll down to the Microsoft Windows section.
    3. Right-click Windows Internet Explorer 9, click Uninstall, and then, when prompted, click Yes.
    4. Click one of the following:
      • Restart now (to finish the process of uninstalling Internet Explorer 9, and restore the previous version of Internet Explorer).
      • Restart later (to wait until you shut down or restart your computer).
    Note: After you uninstall Internet Explorer 9, the previously installed version of Internet Explorer will be available on your computer. It is not necessary to reinstall.

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