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    Activating a payroll service purchased from a retail store

    Article ID: 1001214


    You may have bought the QuickBooks Payroll in a box or purchased the payroll service from a retail store. If you are a new user of the service, follow the instructions in this article to activate the payroll service in QuickBooks.

    All Intuit Do-It-Yourself Payroll Services sold by our retail partners will let you create paychecks for limited employees only but you may easily pay more (additional fees apply). Please read the service and support policies and important notes printed on the box.


    To activate the payroll service:

    In QuickBooks, go to Employees > Payroll > Install Payroll from Box.

    You may not see Install Payoll from Box if:
    1. You have subscribed to the QuickBooks payroll service and/or you have already entered a service key in QuickBooks. You need to remove the payroll service key first before activating the payroll service you purchased from a retail store.
      IMPORTANT! Removing your payroll service key will not cancel the service. 
    2. Your QuickBooks software is not updated.  You need to update QuickBooks.
      If you are still not able to see the option, please contact us.

    Complete the fields in the Payroll License and Product Information page.

    Your QuickBooks Payroll license number is displayed on a brightly colored sticker on the folder inside your box. The product number is included in the directions on the folder. These numbers work together to identify and verify your Payroll subscription and to produce a valid service key, which you will use to unlock your payroll subscription in QuickBooks.

    Click Continue.

    Complete the fields in the Payroll Company Legal Information section. All fields are required unless specified as optional.

    The Payroll Company creates paychecks for its employees, and its Federal employer ID number (EIN) appears on the tax filings.

    Complete the fields in the Payroll Company DBA Information section.

    Your DBA is a declaration stating that you intend to conduct your business under the name you've chosen. A DBA name is also called a fictitious business name, an assumed business name, or a trade name. If you are operating a business as a sole proprietorship under your own name (for example, Joe Smith Plumbing), you do not need to file a DBA. Check with your state government, city or town hall, or your local chamber of commerce for unique requirements.

    Complete the fields in the Payroll Company Administration Information section.

    The Payroll administrator is the primary contact person for payroll questions at your company. This person can be someone other than the QuickBooks administrator or the company owner.

    Click Continue.

    Read the Subscription Information.

    Enter the payment and contact information needed, and click Continue.

    The payroll you have purchased is for 1 year subscription, and for limited employees. The credit card you enter will be used for the following:

    • Renewal of the subscription - the subscription will automatically renew a year after activating your payroll.  You will be notified at least 30 days in advance prior to the automatic renewal of your service.
    • Per Employee Fee - depends on the number of employees that you pay in a month, and is debited the following month. Example: The per employee fee for the employees paid in January will be debited on your billing day of the following month (February).

    Log in to your Intuit Account.

    Click the Start Payroll button in the Confirmation.

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