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Payroll tax table update issues
Article ID: 1000519
Problem
You are unable to update payroll tax tables in QuickBooks.
Assumptions
You have access to the Internet.
Expected Outcome
You can download the latest payroll tax table update.
Details
To identify and resolve problems so you can update your tax tables in QuickBooks:
Check your QuickBooks subscription status.
- Choose Employees > Get Payroll Updates.
- In the Get Payroll Updates window, note the information in the Subscription Status field.
Update QuickBooks to the latest release.
See Update a QuickBooks release for information on downloading and installing QuickBooks product updates.
Refer to the following table below for information on what to do next.
| Subscription status | Your situation | What to do |
|---|---|---|
| Active | You have a current subscription to a QuickBooks payroll service. | Make sure that your subscription number (which identifies you as a subscriber and entitles you to payroll updates) is entered in this window. Then go to step 3. |
| No subscription number | You have subscribed. | Contact Us |
| No subscription number | You have not subscribed. | Call Intuit at 800.820.6382 to subscribe, and then go to step 3. |
| A subscription number | You have subscribed. | Go to step 3. |
| Inactive | Your subscription has expired | Click Account Info and follow the instructions in the wizard. Be sure to update your billing information. Then go to step 3. |
| Not Subscribed | You have not yet subscribed to the QuickBooks payroll service. | Click Subscribe and follow the instructions in the wizard. Then go to step 3. |
Try to update the tax tables again. If you still can't update successfully, follow the next steps.
Check your QuickBooks Internet connection setup.
In QuickBooks Pro and Premier:
- Choose Help > Internet Connection Setup.
- Select Use my computer's Internet connection settings, click Next, and then click Done.
