Employee is missing from scheduled payroll
Problem
An employee doesn't appear on the scheduled payroll. There are 4 possible causes:
- The employee has not been added to the payroll.
- The employee has a release date.
- The employee is marked as inactive.
- The employee is marked as an owner.
Assumptions
You have created a payroll schedule. The missing employee is listed as an employee in QuickBooks.
Expected Outcome
The employee will appear on the payroll schedule.
Details
To add an employee to a payroll schedule:
On the top menu bar, choose Employees > Employee Center.
Double-click on the employee you want to add.
Click the Change Tabs drop-down arrow, and select Payroll and Compensation Info.
Click the Payroll Schedule drop-down arrow, and select the appropriate schedule (or create a new payroll schedule).
Click OK.
To check if an employee has a release date:
On the top menu bar, choose Employees > Employee Center.
Double-click on the employee in question.
From the Change tabs drop-down arrow, select Employment Info.
Click the Employment Info tab, and in the Employment Dates section, check if a date is entered for Release Date (Last Date on Payroll).
Remove the Release Date and click OK.
To check if an employee is marked inactive:
On the top menu bar, choose Employees > Employee Center.
Above the list of employees on the left, choose View > All Employees.
Check if there is an X to the left of the employee's name (in the X column), which indicates they are inactive.
To check if an employee is set up as an owner:
On the top menu bar, choose Employees > Employee Center.
Double-click on the employee in question.
From the Change tabs drop-down arrow, select Employment Info.
Click the Employment Info tab, and in the Employment Details section, click the Type drop-down arrow, and check if Owner is selected.
