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    Employee is missing from scheduled payroll

    Article ID: 1000470

    Problem

    An employee doesn't appear on the scheduled payroll. There are 4 possible causes:

    • The employee has not been added to the payroll.
    • The employee has a release date.
    • The employee is marked as inactive.
    • The employee is marked as an owner.
    If none of these causes applies, the data file may be corrupted.

    Assumptions

    You have created a payroll schedule. The missing employee is listed as an employee in QuickBooks.

    Expected Outcome

    The employee will appear on the payroll schedule.

    Details

    To add an employee to a payroll schedule:

    On the top menu bar, choose Employees > Employee Center.

    Double-click on the employee you want to add.

    Click the Change Tabs drop-down arrow, and select Payroll and Compensation Info.

    Click the Payroll Schedule drop-down arrow, and select the appropriate schedule (or create a new payroll schedule).

    Click OK.

    To check if an employee has a release date:

    On the top menu bar, choose Employees > Employee Center.

    Double-click on the employee in question.

    From the Change tabs drop-down arrow, select Employment Info.

    Click the Employment Info tab, and in the Employment Dates section, check if a date is entered for Release Date (Last Date on Payroll).

    Remove the Release Date and click OK.

    To check if an employee is marked inactive:

    On the top menu bar, choose Employees > Employee Center.

    Above the list of employees on the left, choose View > All Employees.

    Check if there is an X to the left of the employee's name (in the X column), which indicates they are inactive.

    To check if an employee is set up as an owner:

    On the top menu bar, choose Employees > Employee Center.

    Double-click on the employee in question.

    From the Change tabs drop-down arrow, select Employment Info.

    Click the Employment Info tab, and in the Employment Details section, click the Type drop-down arrow, and check if Owner is selected.

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