The "Use my existing payroll service" option is not available
Problem
When trying to add a company or federal Employer Identification Number (EIN) to an existing Do-It-Yourself (DIY) QuickBooks service, the Use my existing payroll service option is not displayed.
Assumptions
You have an existing DIY QuickBooks service.
Expected Outcome
You will be able to add the additional EIN to your payroll subscription.
Details
- you have a company file in QuickBooks that has not validated the payroll subscription.
- you just installed QuickBooks and does not have available company file to use for validating payroll subscription.
If you have a company file with active subscription, follow steps below to enable Use My Existing Payroll Service option.
Open the existing file that has a payroll subscription.
When done with update, close this company file.
Open the company file of the EIN you want to add to your subscription.
From top toolbar, click Employees > Payroll > Use My Existing Payroll Service.
If you do not have Use My Existing Payroll Service option, follow steps below to add the EIN to your subsription:
Choose Employees > My Payroll Service.
Verify that Manage Service Key is in the drop-down list.
Vincent2/24/2013