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    The "Use my existing payroll service" option is not available

    Article ID: 1000402

    Problem

    When trying to add a company or federal Employer Identification Number (EIN) to an existing Do-It-Yourself (DIY) QuickBooks service, the Use my existing payroll service option is not displayed.

    Assumptions

    You have an existing DIY QuickBooks service.

    Expected Outcome

    You will be able to add the additional EIN to your payroll subscription.

    Details

    Use My Existing Payroll Service will not be available as an option if:
    • you have a company file in QuickBooks that has not validated the payroll subscription.
    • you just installed QuickBooks and does not have available company file to use for validating payroll subscription.

    If you have a company file with active subscription, follow steps below to enable Use My Existing Payroll Service option.

    Open the existing file that has a payroll subscription.

    When done with update, close this company file.

    Open the company file of the EIN you want to add to your subscription.

    From top toolbar, click Employees > Payroll > Use My Existing Payroll Service.

    If you do not have Use My Existing Payroll Service option, follow steps below to add the EIN to your subsription:

    Choose Employees > My Payroll Service.

    Top Answers

    Resources

    Most Used Forms

    Find and download individual and federal forms required for your business.

    Payroll Tax Support

    Stay in compliance, ensure you're up to date on all necessary tax agency information from Federal to State agency

    ViewMyPaycheck

    Give employees 24/7 access to payroll information they need.