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    Troubleshoot Issues with Printing and .PDF Files

    Article ID: 1000323


    When you try to create, print or email a pay stub and/or payroll reports either you get an error, nothing happens, or QuickBooks closes.

    There are a variety of errors or messages you might see. Just click here to view some examples.

    • QuickBooks was unable to send your form for the following reason: QuickBooks cannot connect to the remote server because part of your company data is currently in use.
    • QuickBooks was unable to send your form for the following reason: An internal error occurred.
    • There is a problem connecting to your currently selected printer, Microsoft XPS Document writer on XPS port....
    • Could not print to printer
    • Error: QuickBooks can't complete the current action due to a missing component: Missing pdf file component
    • QuickBooks is not responding
    • PDF Converter shows offline
    • You cannot print directly to the QuickBooks PDF Converter
    • The device is not ready
    • Unable to save as .pdf file
    • QuickBooks could not save your form or reports as a .pdf
    • QuickBooks freezes when you try to reconcile accounts
    • Print Driver Host for 32-bit Applications has Stopped Working
    • Unrecoverable error
      • 15064 06798
      • 14982 50172
      • 14983 96787
    • QuickBooks PDF Converter Activation Error -20, -30, or -41
    • Error 1722 or 1801 when installing PDF Converter

    Issues like this can be caused by damaged templates or even using a 64-bit operating system. Since 90% of these issues can be resolved by running our Print and PDF tool, we recommend you try it first.

    Make sure you are using a supported version of QuickBooks for Windows and have the latest updates installed.

    Only QuickBooks 2013 and higher is supported on Windows 8
    . Do you use Windows 8 64-bit and QuickBooks 2012? They weren't designed for Windows 8 so this article won't help. You may consider this community forum post to find tips and tricks from other QuickBooks customers.

    If downloading and running the tool above didn't fix your issue, then select below whether your issue is with printing forms/paychecks or related to PDFs.

    PDF Related Issues

    The next thing to do is to hop on over to our support site article and start with solution 2. We're sorry we couldn't fix it here in our payroll article!

    Printing Forms/Paychecks

    These steps will help identify if the printing issue is occurring in Windows or in QuickBooks and provides steps for solving the most common printing issues.

    Test the printer outside of QuickBooks to ensure it is working correctly in Windows:
    1. Turn off the printer, restart your computer, and then turn the printer back on.
    2. Ensure that the printer paper is loaded correctly.
    3. Click the Windows Start button, choose Control Panel, and double-click Printers and Faxes.
    4. If the printer shows Offline, right-click the printer and select Use Printer Online.
    5. Double-click the printer and, if there are print jobs displayed in the queue, choose Printer > Cancel All Documents.
    6. Close the window.
    7. Right-click the printer, choose Properties, and click Print Test Page.
    8. If the test page prints, test the printer using Wordpad:

            a. Click Start and choose Run.
            b. Enter Wordpad and click OK.
            c. Enter some text and choose File > Print.
            d. Select the correct printer and click Print.
            e. Ensure there are no error lights displayed on the printer.
            f. Refer to the printer manufacturer's documentation for any of the following:
            -Printer displays errors or messages.
            -Printer will not print the test page.
            -Printer doesn't print from Wordpad.

            If the printer prints correct outside of QuickBooks:
            1. Open a QuickBooks sample company file and try to print the same form or transaction type. If successful, your company data, form template or customized report may be damaged.
            2. Reopen your company file and try to print an uncustomized form template or non-memorized report.
            3. If the issue occurs again, verify and rebuild your data file and then attempt to print again.
            4. If you were printing a batch of forms or transactions, try to print a single form. If successful, print in smaller batches.
            5. Choose File > Printer Setup. Check the settings (click Help for more details) for the specific form you are trying to print.
            6. Go to the printer manufacturer's website to download and install the most current drivers.
            7. Lastly, if you still experience issues, perform a clean install of QuickBooks.

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