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    Repair QuickBooks in Windows 8, 7, Vista, and XP

    Article ID: 1000284

    Details

    If you have any 3rd party software (such as Norton or McAfee) installed, the repair may not resolve your issue. In this situation, we recommend a clean uninstall/reinstall of QuickBooks.





    We recommend you insert the QuickBooks installation CD during the repair (some repair processes require this). If you purchased QuickBooks as a download and do not have a disk, see Download QuickBooks to reinstall.

    Create a backup of your QuickBooks company file.

    Close all programs that are currently running, including QuickBooks.

    Click the Start button and then Control Panel.

    Double-click Add/Remove Programs.

    Select QuickBooks in the list of programs and click Change/Remove.

    Do not be misled by references to the Installation Wizard. It is the Installation Wizard that runs Repair.

    Click Next and Repair.

    And one more time, click on Next and Repair.

    Click Finish and restart your computer if prompted.

    Create a backup of your QuickBooks company file.

    Close all programs that are currently running, including QuickBooks.

    Click the Start button and then Control Panel.  (In Windows 8: From the Start menu open Search and type Control Panel.  From the results click Control Panel.)

    Select Programs and Features.  If necessary select Uninstall a program.

    If you don't see these options, select Programs > Program Features.

    Select QuickBooks in the list of programs and click Uninstall/Change.

    If prompted, click Continue and Next.

    Do not be misled by references to the Installation Wizard. It is the Installation Wizard that runs Repair.

    Click Finish and restart your computer if prompted.

    During the repair you might be prompted with an error or message such as Files in use.
    If you receive this message, follow these steps:

    Click Ignore (reboot required), and click OK.

    You might have to click Ignore several times. The repair should continue.

    If the Ignore button is not available, click Close. After the repair is completed, you must restart the computer.

    If you receive a specific error number, such as Error 1328 or Error 1334 go to the search bar at the top of this page and type the error in for more help.

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