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    Error 15215

    Article ID: 1000123

    Problem

    When downloading payroll updates, you receive the following error message:

    Error 15215: Unable to verify digital signature.

    Typically, this error is caused by a conflict with another application running in the background when you try to download a payroll update.

    Details

    To resolve this issue:

    Verify Use TLS 1.1 and Use TLS 1.2 are unchecked in the Internet Options window of Internet Explorer.

    1. Open Internet Explorer.
    2. Click Tools > Internet Options.
    3. Click the Advanced tab.
    4. Under Settings, scroll to locate the Use TLS 1.1 and Use TLS 1.2 options.  (You may not find these options in your Internet Explorer version.)
    5. Verify Use TLS 1.1 and Use TLS 1.2 are not checked.

    6. Click Apply then OK to close the window.
    7. Reboot your computer.  When restarted, reopen QuickBooks.
    8. Try to download the update again.

    If the error persists, check your system for running applications or programs that might be in conflict with downloading the payroll update, such as the CA Security Center, which has been known to cause conflicts with QuickBooks:

    Close QuickBooks.

    On your computer, choose Run. See list below for your version of Windows:

    Windows XP: Choose Start > Run.
    Windows 7 and Vista:
    choose Start > All Programs > Accessories > Run.
    Windows 8: on your keyboard, press the Windows key and letter R.

    In the Run field, enter msconfig. Click OK.

    The System Configuration Utility opens.

    Place a period (.) next to Selective Startup. Clear the Load Startup Items checkbox. See screenshot below:



    Click OK to save your changes.

    Restart your computer as prompted.

    After the computer has restarted, reopen QuickBooks and download the latest tax table.

    If you are able to successfully download the update, follow steps 1 to 4 to go back to the System Configuration Utility.

    Select the Normal Startup checkbox and click OK.

    Restart the computer again.

    This action ensures that your system functions in a normal working environment. If there are items you want removed permanently, you might need to go to the Microsoft web site and search for how to clean boot windows.

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    2 comments

    hi45tx5/18/2013

    Your step 2 does not list windows xp professional which is what my version is

    Reply

    Susan5/20/2013

    Hi hi45tx,

    Thanks for your comment. I have updated Step 2 above to clarify Windows XP steps. I hope that helps. Have a great day.

    Comments can not be added at this time.

    Top Answers

    Resources

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    ViewMyPaycheck

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