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    Error 12XXX when getting updates

    Article ID: 1000103

    Problem

    When downloading a payroll or QuickBooks update, you receive one of the following error messages:

    • Error 12002
    • Error 12007
    • Error 12009
    • Error 12029
    • Error 12031

    These errors are caused by QuickBooks not being able to utilize your Internet connection on your computer. The primary reason QuickBooks cannot recognize an Internet connection is that applications installed on the computer interfere with the QuickBooks download, such as antivirus protection agents, firewalls, and so on.

    These errors can also be caused by general Internet connection failures. Internet Explorer might not be the default browser or the Secure Sockets Layer (SSL) checkbox might be cleared in Internet Explorer Options.

    Assumptions

    You received an error when updating your QuickBooks or payroll program.

    Expected Outcome

    You will be able to download the latest payroll or QuickBooks updates.

    Details

    To resolve this error:

    Verify that you can access a secure website outside of QuickBooks, such as the sign-in page of your financial institution. If you are unable to access a secure website outside of QuickBooks, consult a computer or IT expert.

    Check the SSL setting.

    For more information on the SSL setting, see Error 17337 appears when downloading a payroll update.

    Verify that Internet Explorer is the default browser, and if you are using any other web browser as your default.

    For more information on setting your default web browser, see Set Internet Explorer to be default web browser.

    Configure Internet security, personal firewall, and parental control applications for QuickBooks updates, tax table updates, sending payroll data, and Windows firewall. You might need to reconfigure your firewall to allow access to certain ports.

    For more information on Internet security, see Configure Internet Security for QuickBooks. For information on the Windows firewall, see Configure the Windows firewall. For information on port access, see Firewall and Internet security for updates and network access.

    If the preceding steps did not resolve the issue, start Microsoft Windows in safe mode with networking and try downloading the update again.

    For instructions on safe mode, see Use safe mode to troubleshoot connectivity problems.
    Steps 5 and 6 are only to determine if another application or process is causing a conflict with the download process. If this is the case, you need to take actions to avoid this problem with the suspected application or process. If you are unable to determine that the security software that is causing the error, consult a computer or IT expert.

    After restarting your computer, reset the QuickBooks updates and attempt to download and install the QuickBooks update. Ensure that the company file is in single-user mode.

    For instructions to reset the update in QuickBooks, see Update a QuickBooks release.

    Repair Internet Explorer.

    For instructions on how to repair Internet Explorer, see Reinstalling, repairing, and downgrading Internet Explorer in Windows XP and Vista.

    Perform a clean install of QuickBooks in Selective Startup.

    For errors 12029 of 12031

    To correct Mozilla web browser settings blocking the download of tax tables:

    Close the Mozilla web browser.

    Open Internet Explorer web browser.

    Close and reopen QuickBooks.

    Download the tax tables again.

    For information on downloading tax tables, see Download the latest payroll update.

    4 comments

    Janine 2/19/2013

    Hello My error code is 12152? I'm not able to download the update?

    Reply

    Susan2/22/2013

    Hi Janine,

    I am sorry you are experiencing this error. Try this article, 12000 series of connectivity error codes, for steps to resolve error 12152. I hope this helps. Thanks for your comment.

    Doris3/12/2013

    Hello, My error code is 12157. Not able to download updates.

    Thanks

    Reply

    Dale4/5/2013

    10

    Hi Dorris,

    This article 12000 series of connectivity error codes will provide you details on how to resolve error in downloading updates.

    Hope that helps. Thanks for posting a comment.

    Comments can not be added at this time.

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