Error 12XXX when getting updates
When downloading a payroll or QuickBooks update, you receive one of the following error messages:
- Error 12002
- Error 12007
- Error 12009
- Error 12029
- Error 12031
These errors are caused by QuickBooks not being able to utilize your Internet connection on your computer. The primary reason QuickBooks cannot recognize an Internet connection is that applications installed on the computer interfere with the QuickBooks download, such as antivirus protection agents, firewalls, and so on.
These errors can also be caused by general Internet connection failures. Internet Explorer might not be the default browser or the Secure Sockets Layer (SSL) checkbox might be cleared in Internet Explorer Options.
You received an error when updating your QuickBooks or payroll program.
You will be able to download the latest payroll or QuickBooks updates.
To resolve this error:
Verify that you can access a secure website outside of QuickBooks, such as the sign-in page of your financial institution. If you are unable to access a secure website outside of QuickBooks, consult a computer or IT expert.
Check the SSL setting.
Verify that Internet Explorer is the default browser, and if you are using any other web browser as your default.
Configure Internet security, personal firewall, and parental control applications for QuickBooks updates, tax table updates, sending payroll data, and Windows firewall. You might need to reconfigure your firewall to allow access to certain ports.
If the preceding steps did not resolve the issue, start Microsoft Windows in safe mode with networking and try downloading the update again.
After restarting your computer, reset the QuickBooks updates and attempt to download and install the QuickBooks update. Ensure that the company file is in single-user mode.
Repair Internet Explorer.
Perform a clean install of QuickBooks in Selective Startup.
For errors 12029 of 12031
To correct Mozilla web browser settings blocking the download of tax tables:
Close the Mozilla web browser.
Open Internet Explorer web browser.
Close and reopen QuickBooks.
Download the tax tables again.