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    Troubleshooting QuickBooks update errors

    Article ID: 1000102

    Problem

    QuickBooks update errors can be caused by one of the following:

    • Internet security or personal firewall application settings
    • Multiple instances of QuickBooks for the same version year installed on one computer (for example, QuickBooks Enterprise Solutions 7.0 and QuickBooks: Premier Edition 2007)
    General Internet issues or security settings can cause errors when you update QuickBooks.

    Expected Outcome

    In QuickBooks, you will be able to connect to the Internet.

    Assumptions

    You are able to connect to the Internet outside of QuickBooks.

    Details

    If you are receiving a specific error, go to QuickBooks Support and search for the specific error message.

    If there is no specific error message, follow these steps.

    Below is a list of fixes for this error. You may not need to follow all of them to resolve the issue. We recommend trying to download payroll updates again after every few steps.

    Verify and update your Internet connection and QuickBooks settings.

    Configure your firewall or other third-party programs to allow both incoming and outgoing Internet access through port 10172.

    The files that require Internet access are:
    • FileManagement.exe
    • QBDBMgrN.exe
    • QBGDSPlugin.exe
    • QBW32.exe
    See Firewall and Internet security settings for updates and network access for additional ports.

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