When updating payroll or QuickBooks, one of the following messages is returned:
- Error 15276: The payroll update did not complete successfully. One of the files to be updated was in use and could not be replaced.
- Error 15276: The update did not complete successfully. One of the files to be updated was in use and could not be replaced.
This problem occurs when one of the files to be updated is in use and cannot be replaced.
You have an active QuickBooks payroll subscription.
You will be able to download the payroll update.
To resolve this issue:
Restart your computer.
Download the update again.
If the above steps do not work, perform a clean install of QuickBooks in Selective Startup.
If installing QuickBooks in selective startup does not resolve the issue, you might not have sufficient permissions for the QuickBooks File Copy Service. If you are still having difficulty, contact technical support.