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    Error 15276

    Article ID: 1000094

    Problem

    When updating payroll or QuickBooks, one of the following messages is returned:

    • Error 15276: The payroll update did not complete successfully. One of the files to be updated was in use and could not be replaced.
    • Error 15276: The update did not complete successfully. One of the files to be updated was in use and could not be replaced.

    This problem occurs when one of the files to be updated is in use and cannot be replaced.

    Assumptions

    You have an active QuickBooks payroll subscription.

    Expected Outcome

    You will be able to download the payroll update.

    Details

    To resolve this issue:

    Restart your computer.

    Open QuickBooks.

    Download the update again.

    If the above steps do not work, perform a clean install of QuickBooks in Selective Startup.

    If installing QuickBooks in selective startup does not resolve the issue, you might not have sufficient permissions for the QuickBooks File Copy Service. If you are still having difficulty, contact technical support.

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    Top Answers

    Resources

    Most Used Forms

    Find and download individual and federal forms required for your business.

    Payroll Tax Support

    Stay in compliance, ensure you're up to date on all necessary tax agency information from Federal to State agency

    ViewMyPaycheck

    Give employees 24/7 access to payroll information they need.