Important AlertsComplete Payroll Automated Clearing House (ACH) return: auto redebit for insufficient and uncollected funds
Article ID: 1000081
PrintOverview
When you send direct deposit payroll transactions, Intuit attempts to debit the bank account we have on file. If your bank rejects this attempted debit, this is called a bank return and your payroll service with Intuit is suspended until we are able to collect the money associated with that payroll transaction. This article explains how to resolve these occurrences. For information about your specific bank return, refer to the email you received on the return date.
Assumptions
You have submitted payroll to Intuit Payroll Service.
Expected Outcome
You will find information about bank returns.
Details
Automatic Redebit Processing for Insufficient and Uncollected Funds
These two return scenarios are automatically submitted for autoredebit on the return date. Intuit applies a "strike" and the payroll account is suspended for an additional 5 banking business days from the auto redebit date. To avoid redebit failure, fund your account the day of the return.
If redebit fails, you will receive an email stating that you have until 12 noon Pacific time on the next business day to send Intuit a bank wire transfer. Intuit will also notify you by phone that we did not receive payment.
If Intuit does not get the wire transfer by 12 noon Pacific time on the next business day:
- Payroll service will be terminated.
- Any outstanding taxes that have not been collected will be voided and become your responsibility.
- Outstanding amounts will be sent to collections.
Intent to Send a Wire Transfer Request
If the 5-day payroll suspension interferes with your next payroll, you can request an intent to send a wire transfer:
Email urgentpayrollissue@intuit.com with the following information before 12 noon Pacific time, the day Intuit received the bank return:
Statement asking to cancel auto redebit and confirmation that a wire transfer will be sent no later than 12 noon Pacific time. 1 business day after the return date.
If Intuit receives your request BEFORE the deadline, we will send an email that provides wire transfer instructions and informs you the auto redebit was stopped.
If Intuit receives an intent to send a wire transfer request AFTER the deadline, the auto redebit cannot be stopped.
Call Payroll Service and Support with further questions at 888.236.4282. Be sure to have your company number and tax ID (Employer Identification Number or EIN) available.
FAQs
How do I confirm my account status has been reactivated?
Sign in to web entry. If you can proceed to the Payroll tab, this means the company has been reactivated. For PC entry, contact Intuit technical support at 888.236.4282.
Did my employees get their direct deposits?
Yes, Intuit does not interrupt the direct deposit credits to your employee's accounts.
What if the returned payroll debit was a bank error?
Ask the bank to send a letter, on bank letterhead, regarding the error to Intuit's EMS Risk Management group. The bank can fax the letter to 775.996.7028 or email it to urgentpayrollissue@intuit.com to remove the occurrence.
What happens if a company receives multiple occurrences?
If Intuit receives additional payroll debit returns within a 12-month period, we will review your payroll account and might suspend your payroll services.
