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    Enter or edit your payroll service key/disk delivery key

    Article ID: 1000077

    Overview

    When you purchase QuickBooks Payroll, you are assigned a 16-digit service key that is specific to your EIN and payroll service. You must enter this service key into QuickBooks to activate the payroll service in your QuickBooks file.

    If you are trying to add a new EIN to your existing subscription, see Add an EIN to existing Basic, Standard or Enhanced Payroll subscription.

    To Enter Or Edit Your Service Key Or Disk Delivery Key:

    Obtain your service key. It usually comes by e-mail.

    If you do not have your service key, use our automated Service Key Retrieval tool. You will need to sign in using your Intuit Account login.

    The automated tool may not work if:
    • There are multiple payroll orders in our system for your company.
    • You purchased your payroll product from a retail store.
    • Business phone number you provided did not match what Intuit has on file.
    If you are unable to retrieve your service key using this tool, contact us.

    Open the QuickBooks Service Keys window. To open this window:

    If you do not have payroll service in your company file:

    Choose Employees > Payroll > Enter Payroll Service Key.


    If you do have payroll service in your company file:


    Choose Employees My Payroll Service > Manage Payroll Service Key.


    In the QuickBooks Service Keys window, click:

    • Add, if no payroll service is listed yet.
    • Edit, if a payroll service is already listed.

    If your are using the disk delivery service:
    1. Click Edit, and take note of the service key.
    2. Remove the service key.
    3. Click Add, and continue with the steps below.

    Enter your service key in the Service Key field.  (If you have the disk delivery service, you will also need to enter the latest disk delivery key that you received.)

    Click Next and then Finish.

    When the Payroll Update message appears, click OK.

    Verify the Service Status shows ACTIVE and then click OK twice.

    Restart QuickBooks. Now you are ready to start setting up payroll in QuickBooks!

    Top Answers

    Resources

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