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    Enter or edit your payroll service key/disk delivery key

    Article ID: 1000077


    When you purchase QuickBooks Payroll, you are assigned a 16-digit service key that is specific your EIN and payroll service. You must enter this servivce key into QuickBooks to activate the payroll service in your QuickBooks file.

    If you are trying to add a new EIN to your existing subscription, see Add an EIN to existing Basic, Standard or Enhanced Payroll subscription.

    To Enter Or Edit Your Service Key Or Disk Delivery Key:

    Obtain your service key. It usually comes by e-mail.

    If you do not have your service key, use our automated Service Key Retrieval tool. You will need to sign in using your Intuit Account login.

    The automated tool may not work if:
    • There are multiple payroll orders in our system for your company.
    • You purchased your payroll product from a retail store.
    • Business phone number you provided did not match what Intuit has on file.
    If you are unable to retrieve your service key using this tool, contact us.

    Open the QuickBooks Service Keys window. To open this window:

    If you do not have payroll service in your company file:

    Choose Employees > Payroll > Enter Payroll Service Key.

    If you do have payroll service in your company file:

    Choose Employees My Payroll Service > Manage Payroll Service Key.

    In the QuickBooks Service Keys window, click:

    • Add, if no payroll service is listed yet.
    • Edit, if a payroll service is already listed.

    If your are using the disk delivery service:
    1. Click Edit, and take note of the service key.
    2. Remove the service key.
    3. Click Add, and continue with the steps below.

    Enter your service key in the Service Key field.  (If you have the disk delivery service, you will also need to enter the latest disk delivery key that you received.)

    Click Next and then Finish.

    When the Payroll Update message appears, click OK.

    Verify the Service Status shows ACTIVE and then click OK twice.

    Restart QuickBooks. Now you are ready to start setting up payroll in QuickBooks!




    I am having trouble activating this subscription, right now i'm frustrated.


    Jo Ann2/7/2013

    Hi Tes,

    I am an Intuit employee and saw your comment. I am sorry you are frustrated. I found a couple of articles to help you activate your payroll subscription that I think will work better for you.

    "Activating a payroll service purchased from a retail store"

    "Activate QuickBooks payroll purchased from the web or the phone"

    I have also added these links to this article above under the Related Articles section.

    I hope this helps you. Thank you for posting a comment.

    Jennifer 2/8/2013


    Where is the Quickbooks Service Keys window?




    Hi Jennifer,

    I'm an Intuit employee and I saw your question. You can open the QuickBooks Service Keys window by choosing Employees > Payroll > Enter Service Key. I have updated this article to make finding the service key window easier. I hope this is helpful. Thank you for posting a comment.



    Can I get a receipt for this purchase.

    Thank you




    Hi Denice,

    I'm an Intuit employee and I saw your comment. You can use the article Track your Intuit order status to print the details of your purchase. I hope this helps. Thank you for posting a comment.


    I received an email with my disk delivery key for my 3 FEINs. The one I am trying to update to the new year is not changing when I put the new number. What's up?



    Hi Chris,

    In that case, it's best that you remove the old disk delivery key first before you enter the new one.

    I recommend this article to you: Payroll disk delivery subscription status shows update, although the latest tax table is installed

    Please let us know if it worked or not. You may send a reply to this post or send a comment to the other article.

    Thank you for submitting a comment and sharing your experience in edting your disk delivery key.


    I have Quickbooks Pro 2011 and enhanced payroll that I entered the service key a year ago. The box said Quickbooks Enhanced Payroll 2012. Can I buy a new Quickbooks Enhanced Payroll 2012 (not 2013) and enter the key and will another 2012 key work in 2013?


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