Quick Search Results

    Not finding your answer?

    View More Results

    Change Direct Deposit Primary Principal

    Article ID: 1000067


    When you sign up for the QuickBooks Direct Deposit Service, you submit your company information including the:

    • Company Owner
      By default, the Company Owner is listed as the Primary Principal of your direct deposit account. For security purposes, all changes to your account (ex: bank account change, PIN change, etc.) that require a completed form or request letter must be signed by Primary Principal.
    • Payroll Administrator
      Communications about your payroll transactions (ex: direct deposit confirmation, rejects, notice of change, etc.) are emailed to the Payroll Administrator.
    The following reasons may require for you to add or change the Primary Principal:
    • Listed principal is no longer with the company.
    • Board members or company officers have changed.
    • Authorized bank signors have changed.


    To request to change the primary principal:

    Accomplish the following requirements:

    1. Completed Primary Principal Change form.
    2. A request letter signed by all principals on the company letterhead explaining reason for principal addition or change.
    3. Photocopy of the new principal's govenment issued ID.
    If the request is to replace the current principal, both the current principal and the new principal must sign the request letter. In the event that the current principal is not available to sign the letter, please indicate the reason in your request letter.

    Send the requirements to Intuit either by fax (877-699-8996) or e-mail (SBPFCSOperations@intuit.com).

    Processing takes 3 to 5 business days from the date the complete requirements are received. Please wait for an email confirming the status of your request.

    Incomplete documents might delay Intuit's ability to process your request.




    These changes for primary contact are necessary since the account has been inactive for 5 to 6 years, and the contact person listed is no longer available by phone with the accountant she worked for at that time, or otherwise. She has not been part of this company for over 6 years and cannot be reached. I am the President of Atlantic Boat ACR, Inc. and am now the primary contact person responsible for all account actions/activity.




    I have been on hold and on phone for an hour trying to retrieve a PIN for our company so we can do payroll...old employee left and we arent aware of any PIN on this account. Trying to recover a PIN has been a horrible process for the OWNER of this company...his name was nowhere listed with your company to do his own payroll....



    Hi Tamra,

    It seems that you are trying to recover the Payroll PIN you use to send payroll data to Intuit.

    If this is the case, please refer to the instructions provided in this article Change or Recover Forgotten Direct Deposit Pin.

    I hope this helps and thank you for posting your comment.

    Comments can not be added at this time.

    Top Answers


    Most Used Forms

    Find and download individual and federal forms required for your business.

    Payroll Tax Support

    Stay in compliance, ensure you're up to date on all necessary tax agency information from Federal to State agency


    Give employees 24/7 access to payroll information they need.