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Renew or reactivate your payroll service

Article ID: 1000063

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I need to reset my password
- Due to system delays, password reset e-mails can take up to 45 minutes to arrive.
  1. In QuickBooks, go to Employees > My Payroll Service > Accounts/Billing Information and click Forgot your Password?
  2. Enter your User ID and click Continue.
  3. Click Send Security PIN. A new window will open. Do not close the Forgot Password window.
  4. The e-mail may take up to 45 minutes to arrive. Once you get the e-mail, enter the PIN in the Forgot Password window.
  5. Answer the security question. If you can't remember after a few attempts, call us at 1-800-624-2106.
  6. Enter and confirm your new password, and click Save Password to complete the process.
I can’t remember by User ID
- Your User ID can either be a unique user name or your e-mail address.
  1. In QuickBooks, go to Employees > My Payroll Service > Accounts/Billing Information and click Forgot your User ID?
  2. Enter the e-mail address you use for your Intuit Account and click Continue. If you entered the wrong e-mail address, you can try additional e-mail addresses.
  3. Click on the E-mail User ID button on the right.
  4. Your User ID will be sent to the e-mail address you entered in step 2.
  5. Open your e-mail and use the User ID to log in to your Intuit Account.
I don’t have a login
- 1. Click Don't have an Intuit login?
  2. Select your name from the list of contacts, and click Continue.
  3. Enter your email address and phone number.
  4. Create an Intuit Account, and then click Continue.

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Overview

As long as your billing information is current, and you have the supported version of QuickBooks, Intuit will automatically renew your QuickBooks Payroll subscription.

Manual renewal may be required if there is an expired credit card on the account.

Assumptions

You have initially subscribed to a Do-It-Yourself (Enhanced, Standard, Basic) payroll service, and needs to renew the service.

Expected Outcome

You will be able to renew your payroll service and turn on its features in QuickBooks.

Details

In order to reactivate your payroll service within QuickBooks, you must meet the following requirements:

You are the Primary Contact on the account.
You have an existing Intuit Account.
You are not subscribed to the disk delivery service.

To renew your payroll subscription in QuickBooks:

In QuickBooks, go to Employees > My Payroll Service > Accounts/Billing Information.

In the Service Information section, click the Not Active link next to Service Status.

If the Service Status in the QuickBooks Payroll Account Maintenance page is blank, please contact us.

Make sure your payroll service is listed then click Proceed to Checkout.

Select a Payment Method, update or add your payment information. Then click Submit.

Hang on... you're almost there! Click Place Order.

Lastly, select Next and then Return to QuickBooks.

Auto-renewal - your payroll service is a subscription that renews automatically, and your credit card or bank account will be automatically debited at the start of each subscription term.

Price - the cost of your subscription will appear in the Subscription Renewal window. An order confirmation or an invoice notification will be sent to the Primary Contact of your company/account upon reactivation or renewal.

Cancel - you may cancel your payroll subscription any time through the Online Cancellation Tool.
If you want to renew using an Electronic Funds Transfer (EFT), contact us.

33 comments

Abel 3/4/2013

I just received a notice that unless I upgrade my 2010 Qb to 2013 my payroll serveice will stop on May 31, 2013. Is this for real? Why do I want to spend about $400 when I am already happy with 2010. At that rate, upgrading every three years will in effect make my yearly payroll cost $133 ($400/3) on top of what I am alreading paying. How is this cost effective for a small business like mine?

Jean3/11/2013

Hi Abel,

Thank you for sending a comment.

The Intuit Payroll Services for desktop requires a supported version of QuickBooks Software. Here is an article that should answer your questions, and give you a better understanding of why we are discontinuing the software: QuickBooks 2010 Discontinuation FAQ.

Also, we have time limited offers for QuickBooks Software 2013. The lowest I have seen so far is $319.96 + applicable sales tax in our website.

Please let me know if you need more information. You can reply to this post or you can submit a comment to the other article.

Marvin2/5/2013

I do not understand what this charge is for since our subscription does not expire until 5/31/2013 and would be for much more than this.

Jo Ann2/5/2013

Hi Marvin,

I am an Intuit employee and saw your comment. It looks like you have some questions as to charges on your account. There can be charges to your account for things that aren't related to your annual payroll subscription. My suggestion is to contact Intuit by going to Payroll.com/support and clicking on the Contact Us button at the bottom of the page. I hope this helps. Thank you for posting a comment.

Jamie2/6/2013

I am subscribed to the enhanced payroll, my account number is XXXXXXX and my payroll key number is XXXXXXXXXXXXX. I'm getting a message that I can only pay three employees. When I subscribed I informed Intuit that I had anywhere from 12 to 15 employees. I tried to manage my account on line and it says that I do not have a product and when I connect thru the payroll link it doesn't show an account number. I need to pay my employees and I'm getting no where. Help!

Jet2/11/2013

Hi Jamie,

I am an Intuit employee and saw your comment.

It looks like you may be having trouble with your Intuit Account and will need to Contact Us.

Also, I found another article that will work better to help activate a payroll service purchased in a retail store. The information in the article Activating a payroll service purchased from a retail store should answer some questions as to why you are only able to pay 3 employees or less. I have also posted a link to this article in the Related Articles section above.

I hope this helps you. Thank you for posting a comment.

Corey 2/14/2013

My payroll subscription is due today but it says i need to upgrade my QB pro to 2013. When i went to do it thru your website i discovered i can get it cheaper elsewhere - plus i want to buy 2 programs so i can have both my computers using QB pro. my question is if i buy the 2 packages that payroll is included, do you still charge me for the upgrade today?

Kriz2/18/2013

Hi Corey,

I'm from Intuit and noticed your comment. Your payroll subscription is set to auto-renew on your renewal date so you may have already been charged for another year of payroll service. On the other hand, QuickBooks upgrade are initiated by customers via online, retail store or with a support representative. There will be no charges yet if the upgrade has not been processed.

I hope this answers your question. Thank you for posting a comment!

Gail2/14/2013

When I try to update my payment info, it brings up an old company, not the company I've been using for 2 years. Thanks

Jet2/18/2013

Hi Gail,

I am from Intuit. Basing on your comment, there are 2 possibilities:

(1) You need an Intuit Account Name Change; OR

(2) You need to Change the legal name and address of your company in QuickBooks Pro or Premier

I have added the links in the "Need Help?" section of this article. I hope this helps! Thank you for your comment.

Kacey2/15/2013

What is the least expensive payroll service that I can purchase through Intuit?

Jet3/8/2013

Hi Kacey,

You have a tricky question as Intuit Payroll Services provide different solutions. The best recommendation I can give you is to visit www.payroll.com, and click the "Compare Products" link. It will show you the features of the different services. You can then identify which service fits your needs.

Please note that the limited time offer in the website is valid for new Intuit Payroll subscribers only and cannot be combined with other offers. Services renew at the regular and current rate.

If that doesn't help and you need more information, you may contact our Sales Team at 877.202.0537 and they will be glad to help you determine the right solution you need.

Thank you for your comment!

Dawn2/19/2013

I have just restored my QB record to a new computer and it won't recognize my payroll account, name or password. HELP.

Kriz2/23/2013

Hi Dawn,

I'm an Intuit employee and I wish I have seen your comment sooner. I hope you have logged in to your QB record on a new computer by now.

From your comment, it appears that you either could not log in to your company file or to your Intuit Account to manage payroll. The article Automated password removal service has the instructions on how to reset the admin password of your company file while the article Intuit Account login help has information on how to recover your login credentials for your payroll.

I hope this helps. Thank you for posting a comment!

David2/20/2013

My enhanced payroll is scheduled to renew 3/1/13. Intuit wants to charge me over $300 to renew my subscription. My question is I can purchase Enhanced Payroll from Amazon for $179. Why should I renew through Intuit?

Jet3/15/2013

Hi David,

Amazon is one of our retail partners. The Intuit Payroll Services they sell are for 0-3 employees only. If that will fit your business need, then you may purchase the service from them. If you have more than 3 employees, you may unlock the service for unlimited employees for an additional fee.

Thank you for your comment.

Dave2/20/2013

Why is the cost of the renewal more than twice the cost of the original program?

Jet3/15/2013

Hi Dave,

Intuit runs time limited offer in different methods and venue for new and upgrading subscribers. You may think of these offers/discounts as assistance to employers who are just starting their business, or are beggining to expand their business. All of the Intuit Payroll Services renew at a regular price.

I hope this helps! Thanks you for posting a comment.

kim3/7/2013

customer #XXXXXXXXX. I thought our tax table subscription was on an automatic renewal. I need the disk delivery key.

Thanks.

Jet3/8/2013

Hi Kim,

Intuit ensures that you are able to use your payroll service when it renews. Aside from an expired credit card, you may also need to renew manually if:

1) The QuickBooks version you are using has been discontinued before your payroll service is supposed to renew automatically; OR

2) You may have recently purchased a supported version of QuickBooks or the latest version, but have registered the software after the discontinuation of the older version.

An email with the disk delivery key will still be sent to the payroll administrator of your account upon the renewal or reactivation of your service. If you did not get the email, you may Contact Us to check/update your email address and get the disk delivery key.

This information is a great addition to this article and we appreciate your comment. I have added a link to the QuickBooks Discontinuation FAQ (http://payroll.intuit.com/support/kb/2000308.html) in the Related Articles. I hope this helps you and others.

Thank you for sending a comment!

Joshua3/11/2013

I have been trying to reactivate my payroll subscription and can't get it to work.

Jet3/15/2013

Hi Joshua,

Can you tell more about your experience when you try to reactivate your service? Are you getting an error, or are you not able to follow a step in the article?

Thank you for posting a comment.

Sue3/16/2013

How many companies can I have on one payroll subscription?

Jet3/18/2013

Hi Sue,

It depends on the type of service you have. I believe you need this article: Add an EIN to existing Basic, Standard or Enhanced Payroll subscription

It lists the maximum number or company you can add to your subscription, and the steps on how to add them.

Please reply to this comment if you need more information. You may also submit a comment to the other article.

Thank you for posting a question!

Julie3/17/2013

I just downloaded the Quick Books Pro 2013. I am trying to pay an employee and there are no taxes being calculated. I have requested to load in the latest payroll taxes but the paycheck detail is still showing no taxes. Do I have to pay an additional amount for the taxes to be automatically calculated?

Jet3/18/2013

Hi Julie,

If you had a payroll service prior to upgrading to QuickBooks 2013, and that payroll service is not yet due to renew, you don't have to pay an additional charge.

What you need to do:

1) Get the service key of your company by using the automated Service key Retreival tool. If that doesn't work, you may Contact Us.

2) Enter the service key in your QuickBooks 2013.

I'd like to recommend this article that will provide you the detailed steps: Enter or edit your payroll service key/disk delivery key

Please let us know if this helps you or not. You may reply to this post or submit a comment to the other article.

Thank you for submitting a comment!

Lisa3/17/2013

I just renewed my payroll sub. How long will it take before it is activated and I can use it?

Jet3/18/2013

Hi Lisa,

After following the steps in this article, you should get a confirmation in QuickBooks that the payroll service has been renewed. The expected outcome is that the features of the service will be turned on as soon as you get the confirmation.

Thanks for posting a question!

Troy4/4/2013

Quickbooks is telling me that I need to update my credit iformation. The credit card we have on filling for updates has expired. I can not find where to up date my information?

Melody4/4/2013

Hi Troy,

You can actually update your credit card information in the Account Maintenance Page in QuickBooks. The article Update credit card information for your QuickBooks Payroll subscription will help you get there and update credit card information.

Melody4/4/2013

Hi Troy,

Hope this helps. Thanks for posting your comment!

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