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Update credit card information for your QuickBooks Payroll subscription

Article ID: 1000047

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I need to reset my password
- Due to system delays, password reset e-mails can take up to 45 minutes to arrive.
  1. In QuickBooks, go to Employees > My Payroll Service > Accounts/Billing Information and click Forgot your Password?
  2. Enter your User ID and click Continue.
  3. Click Send Security PIN. A new window will open. Do not close the Forgot Password window.
  4. The e-mail may take up to 45 minutes to arrive. Once you get the e-mail, enter the PIN in the Forgot Password window.
  5. Answer the security question. If you can't remember after a few attempts, call us at 1-800-624-2106.
  6. Enter and confirm your new password, and click Save Password to complete the process.
I can’t remember by User ID
- Your User ID can either be a unique user name or your e-mail address.
  1. In QuickBooks, go to Employees > My Payroll Service > Accounts/Billing Information and click Forgot your User ID?
  2. Enter the e-mail address you use for your Intuit Account and click Continue. If you entered the wrong e-mail address, you can try additional e-mail addresses.
  3. Click on the E-mail User ID button on the right.
  4. Your User ID will be sent to the e-mail address you entered in step 2.
  5. Open your e-mail and use the User ID to log in to your Intuit Account.
I don’t have a login
- 1. Click Don't have an Intuit login?
  2. Select your name from the list of contacts, and click Continue.
  3. Enter your email address and phone number.
  4. Create an Intuit Account, and then click Continue.

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Overview

Your Intuit QuickBooks Payroll (Enhanced, Basic, or Standard) subscription lets you download the latest tax table, create paychecks in QuickBooks with automatic tax calculations, and more. If you have the Enhanced Payroll, you will also be able to pay your taxes and file your payroll tax forms.

Your subscription is billed on an annual or monthly basis to the payment information we have on file. A notice prior to the renewal and an invoice notification upon the renewal of the payroll service is sent to the Primary Contact of the account. This article explains how you can safely and securely update your credit card information within your QuickBooks Account Maintenance page.

To Update Your Credit Card Information In Quickbooks:

In QuickBooks, go to Employees > My Payroll Service > Accounts/Billing Information.

In the Annual Billing Details section, click any of the links in the Current Payment Method section.

If you do not see the Annual Billing Details in the QuickBooks Payroll Account Maintenance page, you are not the person listed in our files to update this information. Please contact us for assistance.

Update your credit card information and click Submit.

Verify the billing information is correct.

Double check:

Annual Renewal Date shows a date in the future. This is the next date you will be billed for your payroll service.
Annual Fee - The fee for your payroll subscription.

Click the Log Out link in the upper right.

Auto-renewal - your payroll service is a subscription that renews automatically, and your credit card or bank account will be automatically debited at the start of each subscription term. The notice prior to the renewal and the invoice notification upon the renewal of the payroll service is sent to the Primary Contact.
Cancel - you may cancel your payroll subscription at any time through our Online Cancellation Tool.
To switch from using electronic funds transfer to using credit card to pay for your service, please contact us.

Renew or reactivate your payroll service
For auto-renewal and cancelation terms, see your QuickBooks software license agreement
Cancel Standard, Enhanced, or Basic payroll service

26 comments

moonabon2/12/2013

The qb is warning that I have to 'update credit card' but i cannot do it because at step 3, my screen does not appear as your instruction.

First, it only has 3 squares, service information, Payroll company (EIN) information, and Direct Deposit. so the 'Annual billing details' is missing. I cannot update the subscription alert at all.

Second, in the service information square, details are as 'customer account#', 'payroll service key', and 'subscription number'. these also differ from your example.

Jet3/8/2013

Hi Moonabon,

We have enhanced the security of your payroll service account information by limiting the ability to update the credit card and renew the payroll service, and making it available only to the Primary Contact of the company.

If you are replacing the previous Primary Contact of the company, you may Contact Us.

We have received several comments like yours, and these comments have helped us improve this article. We have already listed the requirements that a customer should meet to successfully update credit card in QuickBooks.

Also, the account number, the service key, and the subscription number are unique for every company or EIN(Employer Identification Number).

We are sorry for the bad experience and at the same time thank you for sharing it to us.

Ronnie2/4/2013

To accomodate our particular schedule for tax filings / We purchased the software from costco / memphis on 1/21/13

Validation code XXXXX

No charges for this software will be accepted on our account

You may call me at XXXXXXXX or email if you have any questions

Thanks

Jo Ann2/4/2013

Hi Ronnie,

I work for Intuit and wanted to let you know that we ask for your credit card information because payroll is an annual subscription and we automatically charge your credit card when the subscription expires the following year. Thanks for posting a comment.

DIANE2/8/2013

I am a QuickBooks ProAdvisor and pay yearly for the accountants. I was under the understanding that I received 50 payroll accounts with my QuickBooks ProAdvisor Accountants copy.

Please Advise.

Jet3/8/2013

Hi Diane,

Since you are a Proadvisor using the Enhanced Payroll for Accountants, you will be able to add a maximum of 50 companies/EINs to your subscription.

Please see Add an EIN to existing Basic, Standard or Enhanced Payroll subscription for your reference. You may submit another comment to this article if you have more questions for clarification. Thank you.

Lisa2/8/2013

I do not want this auto renewal for payroll. I got my programs from Office

Depot for less than one hundred dollars.

Kriz2/14/2013

Hi Lisa,

I am an Intuit employee and I saw your comment. Please visit http://payroll.intuit.com/support/contact/?infoSrc=qs&service=16&topics=true for our contact information for assistance on cancelling the auto-renewal of your payroll subscription. I hope this helps. Thank you for posting a comment.

Rafiq2/13/2013

Do I need to update Payroll Subscription every year?

Jet2/13/2013

Hi Rafiq,

I am an Intuit employee, and I saw your comment.

As long as you will still be using the features of the Payroll Subscription (i.e., download the latest tax table, create paychecks in QuickBooks with automatic tax calculations, and more) you will need to renew or update your Payroll Subscription every year.

I have added some of the features of the Intuit QuickBooks Payroll subscription in the Overview of this article. I hope this helps. Thank you for posting a comment!

Bruce2/21/2013

I can buy it right now at Office Depot for $249 so why would I want to pay you $429? Why such a difference in cost?

Kriz2/24/2013

Hi Bruce,

I work for Intuit and saw your comment. All Intuit Do-It-Yourself Payroll Services offered/sold by our retail partners are for 0-3 employees only. The payroll service that costs $429 is the unlimited version that also includes updates to federal and state forms and free e-file and e-pay service.

For more information about our payroll services offered by our retail partners, you can check out the article Activating a payroll service purchased from a retail store. Thank you for posting a comment!

Bruce2/25/2013

Ok, will I be sent a receipt for tax records?

Jet3/11/2013

Hi Bruce,

An invoice notification will be sent to the Primary Contact upon the renewal of the payroll service. If you are able to upate the billing details for the payroll service in QuickBooks, then the invoice notification will be sent to you through email.

Thanks!

Denise3/4/2013

Does the 0-3 employee version sold at retailers include updates? So basically, the free e-file and e-pay isn't exactly free, right? It costs whatever the difference in buying at a retailer and buying from Intuit?

Jet3/8/2013

Hi Denise,

The Enhanced Payroll Service will let you process payroll with automatic tax calculation, use direct deposit, print federal/state forms, and even e-file & e-pay. This is regardless if you purchase the service from our retail partners or through our website at www.payroll.com.

The only time you will have to pay for an additional fee for a payroll service purchased from a retail store is if you need to pay more than three employees.

I would like to recommend this article to you:Set up E-file and E-pay. Let me know if you need more information.

Thank you for your comment!

Donna3/5/2013

Is there a less expensive payroll service for less than 3 employees available?

Jet3/11/2013

Hi Donna,

If you recently have less than 3 employees, you may switch to the payroll service for 0-3 employees only. At the same time, you may choose to get exactly the same features of the payroll service that you are currently subsribed to:

* Tax table update, process payroll with automatic calculation and deduction of payroll taxes, and direct deposit for Basic and Enhanced Payroll

* Process, print, and even e-file and e-pay federal and state forms if you have the Enhanced Payroll

In the future, if you need to pay more than 3 employees, you may change the service again. See also Migrate or change your payroll subscription

I hope this helps. Please let me know if you need more information.

Thank you for submitting a comment.

George3/6/2013

This card was charged a renewal fee in January, why are we being charged again. Also, could you please remove us from auto renewal and could we be billed annually for this service.

Kriz3/11/2013

Hi George,

I wish I had seen your comment sooner but I hope your concern has already been addressed.

I would recommend that you Contact Us to stop the auto-renewal of your payroll service. The same team can also assist you with setting up the best payment terms for you payroll subscription.

I hope this helps. Thank you for posting a comment!

Gloria3/7/2013

I need to cancel my update or change it as all the companies that I work for have only one employee. so can I change to the 0-3 employees?

Kriz3/25/2013

Hi Gloria,

You can change your payroll subscription to the 0-3 employees if you only have 3 employees across all companies. Please Contact Us for any changes you'd want on your payroll subscription.

Thank you for posting a comment!

Sharon3/11/2013

My annual subscription for Intuit QuickBooks Enhanced Payroll Plus was renewed on 1-31-13.

When do I get my CD for my upgraded software that is part of this renewal?

Kriz3/21/2013

Hi Sharon,

I wish I had seen your comment sooner and I hope you already have your QuickBooks software CD.

QuickBooks 2013 and onwards are download versions only for Enhanced Payroll Plus subscriptions. You should have received an email with your software's license information and the download link to install QuickBooks.

If you don't have your QuickBooks software license information yet, please Contact Us.

Let me know if you need anything else. Thanks!

moonabon3/19/2013

Hi, I'm moonabon who asked the question on 2/12/2013 and Jet the intuit employee replied back on 3/8/2013.

I have further questions to ask regarding 'how to update credit card'

1. So the only way to change the primary contact is to call 800.624.2106?

2. I use Quickbooks Enhanced Payroll for Accountants (maximum EINs = 50). I have 7 companies. Some of my companies are now expired and cannot calculate taxes automatically. It means that each company can have different primary contact even if all are on the same subscription?

Please respond asap.

Jet3/25/2013

Hi Moonabon,

If you do not have access to the Intuit Account credentials of the Primary Contact, you will have to contact support, and you have the correct number.

If the 7 companies have been added to one or same payroll subscription, then the Primary Contact should be the same for all companies. If you have reactivated the same subscription, you may just need to validate the service in the other company files. Try following this: Download the latest payroll tax table

Thank you again for posting a comment.

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