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    Change or recover forgotten/lost PIN for processing Direct Deposit payroll for Basic, Standard and Enhanced Payroll

    Article ID: 1000029


    A PIN is used for sending payroll information through Direct Deposit. The instructions below will guide you in changing your direct deposit PIN.


    There are two (2) options for you to change your direct deposit PIN, and each have different requirements. In order for your PIN to work, it must be between 8-12 characters and must be a combination of letters and numbers only.

    Method 1: Change the PIN in the Send Payroll Data window


    • You must have your Admin Log in and password.
    • Pin must be 8 to 12 characters and contain one (1) number and one (1) letter, no special characters such as $ % #, etc.
    • You have successfully sent payroll in the past from the computer and data file you are currently using.

    To change, customize or reset your current PIN:
    1. Log in to QuickBooks as Admin (an Admin user must be set up in QuickBooks).
    2. At the top toolbar of QuickBooks, click Employees > Send Payroll Data.
    3. In the Send/Receive Payroll Data window, click the Send button.
    4. In the Payroll Service PIN window, click Forgot your PIN?
    5. Enter your Admin password in the Password field.
    6. Click OK.
    7. Enter a new PIN when prompted.
    8. Click Submit button.

    Method 2: Request for a new PIN. Send the requirements, and contact us.

    Requirements to request for a new PIN:
    1. Download the PIN request form.
      1. The form must be signed by the Primary Principal or Secondary Principal.
        The Primary Principal is the person you have assigned as the owner of the company when you signed up for the direct deposit service.
      2. Indicate the EIN (Employer Identification Number) of the company that is requesting for PIN change.
    2. Photocopy of any government issued ID (e.g. driver s license) of the Primary Principal.

      It is critical that the name and the signature in the ID is clear, and the ID is still valid (not expired).

    Send the requirements to:

    Fax: 1-520-901-6918
    Email: TucsonDDService@intuit.com

    After sending the requirements, your company's Payroll Administrator or Primary Principal can contact us to get the new PIN.
    For Assisted Payroll subscribers: see Change or recover forgotten/lost PIN for Assisted Payroll

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    It has been a long time since my last login. I have forgotten my password or changed it yesterday without knowing. I tried using what I thought was my old password and it didn't work, I tried to answer the security question but I'm not sure as to the answer.




    Please, I need the form from Intuit named "Change in payroll PIN request". Not the site. I need the actual form.




    Hi Christine,

    The form you are asking for is for Assisted Payroll. If you are subscribed to the Assisted Payroll, you can download the form from here: Change or recover forgotten/lost PIN for Assisted Payroll

    Please let me know if you are not able to find or download the form in the article.



    We have Enhanced Payroll. We signed up for Direct Deposit but forgot our PIN number. We tried several and got locked out of the DD account. I called QB today and was told I had to scan and send my driver's license to an Intuit email account in Tucson. I am uncomfortable doing this without making absolutely sure that I am sending it to an actual Intuit email account. Can you please give me the Tucson email account for the Direct Deposit service so I can confirm I have the correct one. Also please verify that if one is locked out of their DD account that this is the way to get a new pin. Since the call took over an hour before I got this information, I decided to make sure I really was talking to QB before sending my DL. Look foward to hearing from you.




    Hi Sue,

    I wish I had seen your comment sooner and I hope that your Direct Deposit PIN has been successfully reset.

    But to answer you question, we ask customers to send in a copy of their Driver's license and a letter requesting to reset the PIN if reseting the PIN in QuickBooks is unsuccessful. These documents will have to be emailed to TucsonDDService@intuit.com for the request to be processed.

    I hope this answers your question. Thank your for posting a comment!

    Comments can not be added at this time.

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