Payroll Support

You Have Paychecks To Send

Article ID: 1000028
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Problem

This issue occurs if you have previously created direct deposit paychecks, but have not yet sent them to Intuit or you have restored a backup.

Assumptions

When starting QuickBooks, you may receive the following error even if you do not have any paychecks queued to send:
You have paychecks to send

Expected Outcome

You will not receive a message you have paychecks to send.

Details

Verify if you have set up your employees for direct deposit.

  1. In your check register, double-click any paycheck.
  2. Click the Paycheck Detail button to open the paycheck.
  3. Look in the upper right section of the Review Paycheck window to see if the Use Direct Deposit checkbox is selected. If it is selected, the employee is set up to have the paycheck sent for direct deposit.

If necessary, change your direct deposit settings.

  1. Go to the settings for your employees.
    • QuickBooks Pro and Premier: click the Employee Center, and click the Employees tab.
    • Simple Start: from the top toolbar, click Payroll, from the lower toolbar click Employees, and click View/Edit Employees.
  2. Double-click the first employee in the list.
  3. In the Edit Employee window, from the Change Tabs drop-down arrow, click Payroll and Compensation Info.
  4. If the Direct Deposit checkbox is selected, click to clear it. This will prevent QuickBooks from trying to send future paychecks.

Correct the previously issued paychecks that may be causing this error. This will eliminate the recurring message.

  1. In your check register, double-click each paycheck.
  2. Click the Paycheck Detail button to open the paycheck.
  3. If the Use Direct Deposit checkbox is selected, click to clear it.

Take any necessary action for paychecks that have not been sent.

  1. Find direct deposit paychecks that have not been sent.
  2. If checks in the Find results window are direct deposit payroll checks that have not been sent and should be sent, send them.
    3. Note: You cannot send paychecks dated 7 (or more) days prior to the current date. If you have paychecks that are dated 7 (or more) days prior to the current date, and they need to be sent, double-click the check, and change the check date.
  3. Change the direct deposit settings for any payroll checks that have not already been sent and should not be sent as direct deposit.
  4. Double-click the paycheck to open it.
  5. Click Paycheck Detail to view the paycheck, and in the upper right corner, click to clear the Use Direct Deposit checkbox.
  6. Click OK, and click Save & Close.
    Note: The paychecks are now removed from the direct deposit online queue and can be printed and distributed as regular paychecks.
Important: If paychecks displayed in the Find results window have already been sent to Intuit, contact the Direct Deposit Team at 1.800.624.2106, Monday through Friday, between 6 a.m. and 6 p.m. (Pacific time).

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