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    Message: We are having difficulty verifying your account status

    Article ID: 1000013
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    Problem

    When updating your payroll or account information or signing up for direct deposit in QuickBooks, you might receive the message We are having difficulty verifying your account status. In some cases, you will see Error 22037 with this message.

    Assumptions

    You have an active QuickBooks payroll subscription.

    Expected Outcome

    You will be able to download the latest payroll updates.

    Details

    To resolve this issue:

    Update QuickBooks.

    Update tax tables.

    If you continue to encounter this message, please contact us for further assistance.

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