Quick Search Results

    Not finding your answer?

    View More Results
    Top

    Opening Payroll Setup returns system error message

    Article ID: 1000006

    Problem

    If an employee name has a special character, the following error message might be displayed when trying to open Payroll Setup:
    System.ArgumentOutOfRangeException: Length cannot be less than zero. Parameter name: length at System.String.Substring(Int32 startIndex, Int32 length) at UPS.DataModel.BusinessRules.PreprocessString(String src, DataRow row) at UPS.DataModel.WizardDataSet.PreprocessString(String src, DataRow dataRow) at Intuit.Forms.Validation.DataRowValidator.ValidateField(String fieldName, Boolean validate, String stringValue, ValidationType valType, RequiredType reqType, DataRowValidatorDelegate drvDelegate, Object drvDelegateParam) at UPS.DataModel.SetupEmployee.a(Hashtable A_0) at UPS.DataModel.SetupEmployee.OnQBLoadedEmployee() at UPS.DataModel.WizardDataSet.OnQBLoadedDataSet() at UPS.Forms.SDKReaderWriter.a() at UPS.Forms.SDKReaderWriter.Read(Lists lists) at DAM.UPSFactory.a(TextWriter A_0) at DAM.UPSFactory.RunPayrollInterview()

    Assumptions

    You have an active QuickBooks payroll subscription.

    Expected Outcome

    You will be able to open Payroll Setup without errors.

    Details

    To eliminate the error message that appears when you open Payroll Setup: 

    Search employee name records for any special characters.

    Delete any special characters found in employee names.

    2 comments

    Shane2/21/2013

    I am receiving an ERROR ES302

    Reply

    Kriz2/25/2013

    Hi Shane,

    I work for Intuit and saw your comment. To successfully activate your payroll license, please Contact Us. Our support specialist will assist you in registering your payroll license and provide you a service key.

    Thank you for posting a comment!

    Comments can not be added at this time.

    Top Answers

    Resources

    Most Used Forms

    Find and download individual and federal forms required for your business.

    Payroll Tax Support

    Stay in compliance, ensure you're up to date on all necessary tax agency information from Federal to State agency

    ViewMyPaycheck

    Give employees 24/7 access to payroll information they need.