We're Here to Help

There are several ways to get assistance when you need it.

In-Product Help

Many of your needs can be met from within your QuickBooks software. Easily take care of some activities any day, at any time. Examples of in-product activities include the following:

  • Updating your credit card number, expiration date or billing information
  • Changing to a higher level of service
  • Adding another company file to your subscription
  • Resolving issues related to updating or downloading payroll updates

To read the instructions for performing these activities and many others, press the F1 (Help) key while you're in QuickBooks to bring up the QuickBooks Help page. Enter your question in the search field or click the Index tab and type the keywords you want to find.

Online Help

Online support provides assistance when you need it, so you can get back to running your business. Go to http://payroll.com/support/. Bookmark this URL as a favorite—we think you will find it most useful.

Payroll Answer Center

Our Payroll Answer Center (PAC) answers your questions 24 hours a day, 7 days a week. Give it a try! Go to usepayroll.com/pac.

QuickBooks Community

The QuickBooks Community site is a great place to find answers from other QuickBooks users. Learn more tips and tricks for operating payroll at QuickBooks Community.

Phone Support

If you need a payroll specialist to assist you with a payroll question, you can receive support Monday through Friday, 6 A.M. to 6 P.M., Pacific Time. You can either schedule an appointment or call us.

  • Schedule an appointment. To arrange for a service appointment with a payroll specialist at no charge, go to QuickBooks.com/contactme and choose Payroll for the product you would like help with. You will be asked for your federal Employer Identification Number (EIN) and one or two pieces of identifying information. Then you can select a convenient time for us to call you at no charge. Or you can choose to have us call as soon as possible, usually within 30 minutes.
  • Call us. For immediate payroll phone support, call us Monday through Friday, 6 A.M. to 6 P.M., Pacific Time and wait for the next available agent. Click here for phone numbers: http://payroll.intuit.com/contact.jsp
Notes
† Subscription, Internet access, Federal Employer Identification Number (FEIN) and currently supported version of QuickBooks required, sold separately. Additional fees may apply; including sales tax where applicable. Pricing and limitations vary per service. Click here for additional terms, conditions and limitations.